Max Von Rotz Email & Phone Number

Remote

Bellevue, Wa

-Worked with a small team of Tech Specialists providing online help desk support for all BSD students and parents during the COVID-19 school closure.-Helped to resolve the over 7000 open district support tickets for the opening of the 2020 school year.-Responsible for coordinating all BSD technology device home deliveries to support parents and studentsduring remote learning.-Responsible for all first line tech support and troubleshooting of 1:1 computers and technology for over1100 students and staff at Sammamish High School.-Configures and installs computers in both stand-alone and networked environments. Maintains knowledge of hardware and software and makes recommendations as appropriate.

Bothell, Wa

-Responsible for on-site repairs, installations, service and maintenance of technology equipment for over 30 schools in the District.-Experienced in troubleshooting district computers, phones, printers, scanners, fax machines, intercoms, time clocks, switches, patch panels, and jack connections. -Responsible for the deployment of new network switches and basic configuration and deployment of VOIP switches and UPS’s. -Assists with installation, repair, and troubleshooting of VOIP phones and ShoreTel user management. -Coordinates with school teachers and staff when scheduling network disruptions for equipment repairs and upgrades. -Documents all network changes, equipment installations, troubleshooting procedures, and repair details in the District helpdesk ticketing system and network jack database.

Greater Seattle Area

-Progressed from programming fundamentals to independently designing and buildingfull stack, single-page responsive web applications.-Completed and delivered group and individual projects on fixed developmenttimetables.-Collaborated within a team using an agile development workflow, and widely-acceptedcollaboration practices using Git/Github.

Seattle, Wa

-Trained and worked closely in teams, being responsible for handling stressful and high-level incidents, including domestic violence, robbery, and assault.-Developed a high level of perception, and learned to process information quickly in order to make effective decisions. -Consistently provided creative solutions to continuously new and evolving situations and challenges, as well as with helping team members, students, staff, and the public solve various issues on a daily basis.

Redmond, Wa

-Effectively communicated requests and issues between various departments andManagement.-Significant emphasis on customer service and helping guests with their individual needs and questions.-Consistently exhibited a positive, understanding and helpful attitude when interacting with guests.

Certificate, Microsoft Network Support

Full Stack Web Developer

Associate’S Degree, Criminal Justice, 3.85