Stephen K. Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

Richmond, Virginia, United States

Run and Maintain Intellum's 2 top Strategic Partners - Meta & Google

Richmond, Virginia, United States

SPM responsible for Intellum's 2 top Strategic Partners, Meta & Google

Atlanta, Georgia, United States

New Implementation Projects ranging from 8 weeks to 24 weeks depending on the deliverables outlined in the contract. Worked with the PMO team and the TC/Engineers to manage the implementation, set timelines for deliverables, identify RISKS, provide custom and OOB solutions, and coordinate comms to stakeholders internal and external.

Greater Atlanta Area

I am responsible for the Onboarding and Software Implementation for our customers. I am our providers main point of contact in regards to getting set up and understanding our software to help them run their business efficiently. I keep in consistant contact with each of our clients, ensuring they understand our software fully and train their team on new features as they are released.Duties include:-Call upon existing platform accounts in order to re-introduce the platform and setup discovery conversations for onboarding-Manage the end-to-end software implementation process with clients (post-sales) onto Caochrail's platform and technologies-Work alongside Sales to facilitate discovery calls with strategic partners and clients-Engage directly with our Sales and Product teams to ensure clients are satisfied with our product and that adoption metrics are being met-Support customers and colleagues throughout the lifecycle of a customer deployment, from initial engagement to post-live support and maintenance-Compile feature requests and document suitable customer solutions utilizing a deep understanding of our client’s core business-Proactively monitor accounts for adoption trending and taking appropriate action where needed to increase adoption-Work closely with our VP of Strategic Partnerships to qualify and train potential partners.-Assist the operations team in end user process and procedures to ensure a flawless execution of servicesCoachRail is rethinking transportation through the introduction of powerfultechnology. Our passionate team shapes this vision while working withcompanies and consumers from coast to coast to provide them with custom tailored transportation solutions, amazing customer service, and creative ways to get them to their destination.Want to join our growing company? Message me and I’ll be happy to get you intouch with the right people!

Atlanta, Georgia

Mission: Empowering member-based organizations to thrive through shockingly refreshing technology and a heart for service.MemberClicks is an all-in-one membership management software company designed to help associations and chambers of commerce thrive. From event registrations and dues renewals to financials and reporting, MemberClicks' software provides associations and chambers with an integrated system to manage their organization's membership.For more information visit www.memberclicks.com.Responsibilities include:-Facilitate and guide customers through the setup, design and training process which is a 60 -90 day period. -Ensure customers meet onboarding completion timeline while being able to overcome the obstacles of a software implementation.-Conduct and facilitate multiple strategic training sessions with high attention to detail.-Follow up with customers after each training with next steps and important check lists.-Keeping the projects on track with excellent communication to the customers and internal teams.-Maintain 25-33 accounts per month.-Hold team members accountable to deadlines and quality standards.-Provide a refreshing experience for the customer throughout their onboarding journey.

Atlanta, Georgia

Responsible for maintaining the health and happiness for a large book of business, while also efficiently completing internal projects and creating a positive work environment.-Proactively combat churn and generate upsell opportunities at all stages of customer lifecycle-Strategize with customers to plan marketing efforts well-suited for their particular store/customers/needs-Continue product education and train customers when needed - new product features, new team members, new stores-Onboard new contacts into an existing platform set up-Create and implement internal team processes, contribute how-to articles to customer knowledge base, provide fresh ideas for team training/optimization-Create programs to internally incentivize team members to continue to push the envelop of providing superior customer services to clients-Troubleshoot and escalate product issues as needed-Collaborate and effectively communicate with various internal teams to ensure customer product needs are addressed/met/resolved-Maintain positive attitude even under stressful circumstances and encourage other team members to do the same

Greater Atlanta Area

-Strategic Account Manager - focusing on select Tier 1 clients in the Greater Atlanta Area-BravoTECH, a leader in the IT staffing and recruiting industry, has been delivering business technology resources to companies since 1996. Keeping up with the ever changing technical requirements, whether you need top technical talent to complete a critical project or additional resources for day to day operations, BravoTECH has the experienced professionals to help you meet your needs. We deliver the right talent at the right time, making sure you achieve your IT staffing, and business technology objectives in a cost efficient, timely manner. BravoTECH Provides Contract, Contract-to-Hire, Direct-Hire, and On-Site Managed Services. Contact Us: www.bravotech.com or 800.76.BRAVO.

Greater Atlanta Area

Robert Half Technology is a leading provider of IT professionals on a project and full-time basis. We offer our clients flexible, cost-effective staffing solutions that allow them to maximize the power of technology for the ongoing success of their business.Highly skilled IT professionals choose Robert Half Technology to represent them because of our rewarding assignments and competitive pay. Through relationships with top industry organizations, including our status as a Microsoft® Gold Certified Partner, we also provide extensive professional development opportunities, enabling our consultants to continually improve their skill sets and increase the value they provide to our clients.Our full-service approach, extensive knowledge of the technology marketplace and experienced account executives allow us to respond to your specific needs and requirements promptly.Specialties: We help businesses locate highly skilled IT professionals with experience in:Desktop Support Web Development Help Desk/Technical Services Software Development Data/Database Management Internet/Intranet Systems Integration Project Management/Business Analysis Security

Greater Atlanta Area

Auto- I.D., Asset Tracking, Data Collection-Technical Sales and Software / Equipment Support-Observation of Client operations and recommending best possible solution for maximum efficiency -Media development-Implementation of Software for Data Collection, Asset Tracking, and Inventory Control-Implementation of RFID tracking systems and solutions -Client Demonstrations and Training-Marketing Support-Business Development; Tasked with growing 2 separate territories targeting Fire and EMS industry for a newly developed Asset Tracking system.

Greater Atlanta Area

Increased customer approval ratings significantly in low yield developmental properties in the Dallas/Fort Worth metropolitan area over a 6 month period.Selected by senior management to oversee and manage properties undergoing engineering switch-overs to more modern technology.Sales presentations to prospective prospect properties as designated by executive management.Managed and executed Marketing promotions to drive subscribers.Organized and oversaw Marketing events in select territories.Organized and executed Marketing Campaigns in target areas.Increased sales and subscriber numbers in select properties.

Expansion territory and consultative development in Greater Atlanta marketDeveloped new customer base while establishing new market focus for consultative services and marketing programsInteraction and collaborative communication with all levels of restaurant management and personnelFrequent field-based and corporate presentations to US Foods and manufacturing/distributorships on features, advantages, and benefits of Total Loyalty Solutions (TLS) marketing campaignsSynergistic selling approach and techniques with established Clipper Sales RepresentativesAssisted in the recommendation of new market strategies and tactical implementations of menu prep and designCo-travel with TLS home office management and advisory role in better territory needs and development.

Field Service Representative Management trainee program: Learned all aspects of technical, client, service operationsInstalled cable equipment, diagnosed and resolved client and technical issues Established strong client relationships to up-sell equipment and servicesRecognized with highest performance rating in the districtOn-call designee to assist needs and requirements of field district emergencies