Jon Cook Email & Phone Number

Newbury, England, United Kingdom

Newbury

• Supplying telephone and email support to mobile users and office based users
• Diagnosing software and hardware faults
• Noticing trends in faults for specific customers and having these issues escalated to relevant department if required
• Attending regular meetings to acknowledge customers issues and discuss a fix
• Supplying training to other service desk members
• Improving service desk workflow

Slough, United Kingdom

• Main software used - Adobe acrobat, Microsoft office, Planetpress design 7
• Creating print files to meet a customer’s satisfaction and ensuring the file is print ready
• Printing and doing regular maintenance on Heidelberg Digimaster’s and Colour Konica Minolta Bizhub 6500e’s
• Handling secure client data
• Supplying internal desktop support to the company
• Printer management

Basingstoke

• Main software used - Adobe acrobat and Microsoft office
• Attending production meetings
• Dealing with customer requirements
• Keeping track of work and ensuring the job would meet its deadline
• Assigning work to the most manageable employee

Unique Certificate In Systems & Networking, It

Fundamental Concepts - PC Operating Systems, PC Hardware, Device Resources, BIOS/CMOS. Number systems. Operating Systems - Installation &.

It

• Modern Apprenticeship Information Technology (E-Skills UK) • NVQ Information Technology level 2 & 3 • Excel 2003 level 2 & 3 • Using.

High School, Gcse'S