Jon Crabtree

Jon Crabtree Email and Phone Number

Corporate Workplace Project Manager at Black Box Network Services @ Black Box Network Services
lawrence, pennsylvania, united states
Jon Crabtree's Location
Austin, Texas, United States, United States
Jon Crabtree's Contact Details

Jon Crabtree personal email

n/a
About Jon Crabtree

I have 25 years of IT experience working with various Dialers, ACD’s, IVR’s, PBX’s, Microsoft and Sun Servers, Data Communications (T1/T3). 12 years of direct Call Center Industry experience handling customer issue resolution and sales and service. I have strong organizational skills, project management experience and the ability to multitask and work effectively under pressure and stress.

Jon Crabtree's Current Company Details
Black Box Network Services

Black Box Network Services

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Corporate Workplace Project Manager at Black Box Network Services
lawrence, pennsylvania, united states
Website:
blackboxdist.com
Employees:
2570
Jon Crabtree Work Experience Details
  • Black Box Network Services
    Project Manager
    Black Box Network Services Nov 2014 - Present
    Austin, Texas Area
    View
  • Capital One
    Operation Production Coordinator
    Capital One Oct 2011 - Nov 2014
    Maintains and monitors Aspect UIP / Avaya dialer systems for the credit and retail default portfolios. Tracks and measures the data and performance daily to ensure goals are maintained while remaining efficient, effective and compliant. Executes a provided calling strategy per the specified business unit. Processes routine reports on the campaign results and performance to be used by management to assist in making strategic decisions. Provides periodic updates to management throughout the shift through verbal and written communications. Delivers timely and quality customer service.
    View
  • Aspect Software
    Director Of Ivr Implementations
    Aspect Software Oct 2007 - Jul 2008
    Directed the Implementation Service Group responsible for installation of all outbound dialer products (Unified IP, Unison, Conversation). at customer sites. Provided daily direction and support to a team of 3 Managers, 2 project Managers, 15 field installers and 10 support desk personnel to ensure delivery of timely, cost-effective installation of the Aspect Dialer product line and Field Service support.
    View
  • Aspect Software (Aka Concerto Software / Rockwell Firstpoint)
    North American Field Service Escalation Manager
    Aspect Software (Aka Concerto Software / Rockwell Firstpoint) Sep 2002 - Sep 2007
    Acted as the primary management liaison to Global Tech Support and Engineering for the Executive Field Service Management when dealing with priority customer escalations. Provided daily direction and support of 2 project managers and 5 support desk personnel to ensure customer satisfaction with escalations and proper management of Field Service Projects and training.
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  • Rockwell Firstpoint (Aka Aspect Software / Concerto Software)
    Regional Field Service Manager For The Western Area
    Rockwell Firstpoint (Aka Aspect Software / Concerto Software) Jul 1999 - Jul 2002
    Responsible for directing the activities for 18 Field Service Engineers responsible for providing customer support and maintenance on the Rockwell Spectrum ACD product line over an 8 state area.
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  • Rockwell Firstpoint (Aka Aspect Software / Concerto Software)
    Lead Field Service Engineer
    Rockwell Firstpoint (Aka Aspect Software / Concerto Software) Jan 1997 - Jul 1999
    Provided contractual services at the Customer’s premise, meet contractual obligations, which may include after hours on call with minimum response times requirements.
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Jon Crabtree Skills

Ip Management Unified Communications Customer Satisfaction Training Ivr Acd Software Installation Help Desk Support Voip Call Centers Telephony Strategy Tcp/ip Telecommunications Cloud Computing Troubleshooting Vendor Management Project Management Technical Support

Frequently Asked Questions about Jon Crabtree

What company does Jon Crabtree work for?

Jon Crabtree works for Black Box Network Services

What is Jon Crabtree's role at the current company?

Jon Crabtree's current role is Corporate Workplace Project Manager at Black Box Network Services.

What is Jon Crabtree's email address?

Jon Crabtree's email address is jo****@****ist.com

What is Jon Crabtree's direct phone number?

Jon Crabtree's direct phone number is +170242*****

What skills is Jon Crabtree known for?

Jon Crabtree has skills like Ip, Management, Unified Communications, Customer Satisfaction, Training, Ivr, Acd, Software Installation, Help Desk Support, Voip, Call Centers, Telephony.

Who are Jon Crabtree's colleagues?

Jon Crabtree's colleagues are Todd Jonson, Marcelo Augusto Robim, Kenny Parker, Marc Wood, Abhijit Singh, Vitor Francisco Montanheiro, Tonya (Shipp) Ackermann.

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