Oversees Front Services which include bell department, valet department and transportation fleet

Oversee Front Services department including Bell, Valet and Transportation Services

• Provided outside sales to residential and commercial clients throughout Northern Nevada and North-Eastern California• Assessed client needs based on seasonable and year-round service offerings as well as results of multi-point structural home and business inspections.• Cooperated with the service team to meet and exceed client expectations.• Proficient in FieldSales sales application and ClickPoint sales lead engagement system• Licensed home inspector• Nevada state pest control licenses for Limited Landscape (C1), Industrial and Institutional (C2), and Structural (C3)

• Manage all operations, overseeing reservations, housekeeping, and maintenance to include, but not limited to, guest service and reservations, check in and check out, overseeing housekeeping and maintenance and providing training, oversight, and discipline. Maintained relationships with owners of vacation home rentals and oversaw all maintenance on homes. Oversaw vacation rental inventory and availability, guest service training to staff, systems use and management, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, policy and procedure implementation and enforcement and meeting participation and facilitation.• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations.• Ensure compliance with Company standards.• Meet and greet renters and respond to renter inquiries, requests and issues in a timely, friendly and efficient manner and resolve renter concerns.• Communicate with homeowners of Company vacation rentals and respond to inquiries, requests and issues.• Oversee the maintenance of homes, working closely with housekeeping staff, maintenance staff and outside vendors to ensure work is done in timely manner.• Visit rental homes regularly to conduct inspections.• Procurement of supplies for housekeeping and maintenance departments and for hard and soft goods for vacation rentals.

• Manage all Front Office operations to include, but not limited to, guest service and registration (check- in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.• Ensure compliance with Company standards.• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.• Revenue management of transient rooms revenue budget• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.• Complete audit procedures, as needed.• Recruit, interview and train team members.