• Direct partnership with outside sales to retain 25,000+ clients during upgrade and renewal program• Conduct account assessments to identify upsell opportunities to existing clientele yielding additional sales of over $12m• Develop Process improvements including coaching and feedback to the Inside Sales Team• Perform product demonstrations and SaaS Solutions usability to introduce existing and prospective customers to STANLEY Managed Service and SaaS Solutions• Cultivate… Show more • Direct partnership with outside sales to retain 25,000+ clients during upgrade and renewal program• Conduct account assessments to identify upsell opportunities to existing clientele yielding additional sales of over $12m• Develop Process improvements including coaching and feedback to the Inside Sales Team• Perform product demonstrations and SaaS Solutions usability to introduce existing and prospective customers to STANLEY Managed Service and SaaS Solutions• Cultivate relationships with clients and team through interactive communication and surpassed established sales and service goals resulting in earning “Team Most Valuable Player” in Quarter 4 2022 Show less

• Skilled sales communicator generating over $12m dollars in negotiated sales contracts• Conduct account assessments to identify upsell opportunities to existing clientele yielding additional sales of over $12m• Achieved over 25% annual growth in sales volume exceeding established KPIs• Demonstrate expertise in core security solutions such as Access Control, Intrusion, Fire, Video Surveillance and Remote Services to knowledgeably recommend resources to clients

• Designated point of contact to resolve escalated issues and complaints by customers and carriers with resolution success rate of 99%• Developed portfolio of 20 clients with ongoing proactive communication, quarterly business reviews (QBRs) and needs analyses yielding retention rate of 100%• Solved customers’ technical issues via email, live chat, and telephone with average of 97% satisfaction rate• Identified issues and performance gaps within MOBI customer and carrier processes… Show more • Designated point of contact to resolve escalated issues and complaints by customers and carriers with resolution success rate of 99%• Developed portfolio of 20 clients with ongoing proactive communication, quarterly business reviews (QBRs) and needs analyses yielding retention rate of 100%• Solved customers’ technical issues via email, live chat, and telephone with average of 97% satisfaction rate• Identified issues and performance gaps within MOBI customer and carrier processes and strategized with multi-functional teams to craft alternative solutions yielding issue resolution rate of 95%• Analyzed and delivered report data to Sales and Marketing to collaborate on additional growth opportunities and forecast market trends Show less

• Resolved all account issues for Wells Fargo and several national accounts with a satisfaction rate of 95%• Delivered information focused on benefit education to customer service team members to validate their knowledge of benefits for several national clients• Addressed escalated complaint issues within 4 hours and satisfactorily resolved issues • Mentored and developed over 25 team members by providing training, coaching, and regular feedback in order to consistently deliver… Show more • Resolved all account issues for Wells Fargo and several national accounts with a satisfaction rate of 95%• Delivered information focused on benefit education to customer service team members to validate their knowledge of benefits for several national clients• Addressed escalated complaint issues within 4 hours and satisfactorily resolved issues • Mentored and developed over 25 team members by providing training, coaching, and regular feedback in order to consistently deliver exceptional customer service with overall average satisfaction rate of 95%• Triaged incoming support requests within 4 hours, prioritizing requests based on severity and potential operational disruptions Show less