Jon Dax Email & Phone Number

Carmel, IN, US

• Direct partnership with outside sales to retain 25,000+ clients during upgrade and renewal program
• Conduct account assessments to identify upsell opportunities to existing clientele yielding additional sales of over $12m
• Develop Process improvements including coaching and feedback to the Inside Sales Team
• Perform product demonstrations and SaaS Solutions usability to introduce existing and prospective customers to STANLEY Managed Service and SaaS Solutions
• Cultivate… Show more
• Cultivate relationships with clients and team through interactive communication and surpassed established sales and service goals resulting in earning “Team Most Valuable Player” in Quarter 4 2022 Show less

• Skilled sales communicator generating over $12m dollars in negotiated sales contracts
• Conduct account assessments to identify upsell opportunities to existing clientele yielding additional sales of over $12m
• Achieved over 25% annual growth in sales volume exceeding established KPIs
• Demonstrate expertise in core security solutions such as Access Control, Intrusion, Fire, Video Surveillance and Remote Services to knowledgeably recommend resources to clients

Indianapolis, Indiana Area

• Designated point of contact to resolve escalated issues and complaints by customers and carriers with resolution success rate of 99%
• Developed portfolio of 20 clients with ongoing proactive communication, quarterly business reviews (QBRs) and needs analyses yielding retention rate of 100%
• Solved customers’ technical issues via email, live chat, and telephone with average of 97% satisfaction rate
• Identified issues and performance gaps within MOBI customer and carrier processes… Show more
• Identified issues and performance gaps within MOBI customer and carrier processes and strategized with multi-functional teams to craft alternative solutions yielding issue resolution rate of 95%
• Analyzed and delivered report data to Sales and Marketing to collaborate on additional growth opportunities and forecast market trends Show less

Anthem

• Resolved all account issues for Wells Fargo and several national accounts with a satisfaction rate of 95%
• Delivered information focused on benefit education to customer service team members to validate their knowledge of benefits for several national clients
• Addressed escalated complaint issues within 4 hours and satisfactorily resolved issues
• Mentored and developed over 25 team members by providing training, coaching, and regular feedback in order to consistently deliver… Show more
• Mentored and developed over 25 team members by providing training, coaching, and regular feedback in order to consistently deliver exceptional customer service with overall average satisfaction rate of 95%
• Triaged incoming support requests within 4 hours, prioritizing requests based on severity and potential operational disruptions Show less