Jon Deanda Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

* Intense collaboration, Passionate customer focus, Thoughtful, fast, disciplined execution, Tenacious commitment to continuous improvement, Relentless drive to win* Installs, configures, and maintains hardware, software, and peripherals, including drivers, patches, and updates.* Provides support of end-user software applications and operating systems.* Assists users with hardware problems related to desktops, laptops, printers, telephones, and peripherals.* Provides organization and maintenance of equipment inventory and storage.* Troubleshoots and maintains engineering and design software packages.* Performs computer and phone moves, additions, and changes as they are submitted by Managers.* Some system administration, such as set up and maintain data backups; restore files/folders from backup; and plan, configure, and manage enterprise software that is used to update, configure, or manage end-user systems.* Assists in conducting end-user training.* Notifies IT management of emergency situations.* Possesses a developing understanding of his/her capabilities and work commitments and is able to provide estimates/schedule for work deliverables.* Contributes to the continuous improvement of the department and its staff by maintaining an awareness of and promoting state-of-the-art designs, methods, standards, systems, and development techniques.* Coordinates outside service for IT purposes.

Austin Texas

* Provide inbound customer support to independent agents seeking assistance with Clutch Insurance, our online comparative auto insurance rater. * Assist customers with new account set up, troubleshoot user interface errors, account improvement/optimization, website evaluation (Adding banners using HTML/CSS), and other related technical questions.* Responsible for auditing open service requests in FreshDesk Ticketing system & to be sure that all customer issues are resolved according to service level requirements.* Liaison between customers and next tier of support. Assist clients from issue initiation through resolution or escalation.

Austin, Texas

* Implement application changes such as upgrades and patching of operating systems and non-business critical applications.* Utilize Home Depot in-house applications such as 2020 Designs, MyCustom Designs, Enhanced Special Services, and store system error messages. Escalate unresolved issues with detailed notes and screenshots to next tier support.* Assist associates troubleshooting hardware components including registers, scan guns, laptops, & First Phones.* Troubleshoot switches, routers, and printers.* Administer accounts for Corporate and Store employees including passwords and permissions in a call center environment.

Austin, Texas

* Displayed new incoming merchandise Laptops/Desktops, Planning out diagrams to push a product to increase sales.* Assisted members on using DSLR cameras & HD video recorders.* Upsold members Square Trade Warranty when they are purchasing a Television.* Assisted members in person and on phone calls to major sales department.* Help other depts. With closing duties once jobs were completed in the Major Sales Dept.* Maintained sign pricing daily.* Responsible for keeping an accurate count of jewelry case.