Jon Denton Email & Phone Number

Sheffield

East Midlands

Responsible for the client relationship from initial contact, through the development process, assessment and post award support for Social Enterprises in the East Midlands area.

Chesterfield

To manage and drive the complaints agenda within Barclays Business to improve the overall customer experience by understanding the key causes of complaints and working collaboratively across the business with key stakeholders to ensure we are addressing those. Major Achievements: Devised and launched the first ever national focus on FCA reportable complaints in the Network, Customer Response Team & Telephony which resulted in reducing FCA Complaints reportable in January 2013… Show more To manage and drive the complaints agenda within Barclays Business to improve the overall customer experience by understanding the key causes of complaints and working collaboratively across the business with key stakeholders to ensure we are addressing those. Major Achievements: Devised and launched the first ever national focus on FCA reportable complaints in the Network, Customer Response Team & Telephony which resulted in reducing FCA Complaints reportable in January 2013 by 39%. Re-launched the Complaint Champions role with clear action planning, 1:1 progress updating and new detailed next level focus on root causes.  Organised & developed Root Cause Analysis Hoppers on key complaint areas. Show less

Coventry, United Kingdom

Senior Retention role, responsible for the product level retention performance & activity across Barclays Business.Major Achievements: Work Stream Lead on the Network Retention Pilot in Barclays Business in the Central Region, responsible for helping develop and testing the banks strategy on Retention and engaging with key stakeholders and the network. Devised and set up a Retention Best Practice Guide, along with branch huddles which educate the network about Retention.

South Yorkshire

Senior Corporate relationship manager role responsible for managing, controlling and developing a varied and growing portfolio of 80 Corporate customers (Turnover from £2 million to £5million & Lending from £1 million to £3million).Major Achievements: Developed relationships with my portfolio of customers to achieve over £1m lending sanctioned in the first quarter of 2012.

South Yorkshire, Northern Ireland, Wakefield

Senior leadership role responsible for driving the service & income performance and the employee opinion of a team of 19 Local Business Managers (Turnover up to £2 million & £1 million lending). Key responsibilities include planning & execution of strategy, sales management, human resources, succession planning, performance development.… Show more Senior leadership role responsible for driving the service & income performance and the employee opinion of a team of 19 Local Business Managers (Turnover up to £2 million & £1 million lending). Key responsibilities include planning & execution of strategy, sales management, human resources, succession planning, performance development. Major Achievements: Created an excellent working environment for the South Yorkshire team as evidenced by the highest EOS scores in the North East region in 2010.  Driven team to 4th in the country with regard to portfolio growth in 2009, focusing on new lending, credit balance growth & maintenance of portfolios. Developed the team to focus on the KBI network both internally & externally resulting in a 15% increase of the number of start ups opened on the previous year- 9th in the country. Set up and built the relevant strategies and systems to create a performance culture within the new Northern Ireland team. Regional Campaign Manager responsible for devising, organising & delivering the North West campaign objectives. 2nd in the Country for Relationship Manager Service in 2007. 1st in Customer Service in the North East Region in 2006. 3rd in Business software sales in the country in 2006. Top in the North East region for controlling costs in 2006. Regional Broker Specialist responsible for driving the North East`s lending strategy resulting in £3.9million broker introduced lending drawn in 2006. Driven the team to win the first 4 Regional Campaigns in 2006 receiving special recognition from the National Sales & Service Director. 1st in Customer Service in the Country in 2005. Developed the team to achieve 20% lending growth in 2005-top team in the North East region. Show less

Chesterfield

Successfully managed, controlled and developed a varied and growing Portfolio of 220 Business Customers.(Turnover up to £2 million & up to £1 million Lending). Deputy Area Manager of the South Yorks Small Business Team.Major Achievements: Received Dream Machine Regional Award for sales performance first quarter 2004. First LBM to achieve Clearly Bookkeeping target in the North West region in 2002.Letter of praise received from Mike Rogers (Managing Director-Small… Show more Successfully managed, controlled and developed a varied and growing Portfolio of 220 Business Customers.(Turnover up to £2 million & up to £1 million Lending). Deputy Area Manager of the South Yorks Small Business Team.Major Achievements: Received Dream Machine Regional Award for sales performance first quarter 2004. First LBM to achieve Clearly Bookkeeping target in the North West region in 2002.Letter of praise received from Mike Rogers (Managing Director-Small Business). Top sales performer in the South Yorkshire team in 2001,2002 & 2004. National award for the number of new business customers switched from other banks-October 2000.Most switchers opened in the South Yorkshire area from 2001-2004. Show less

South Derbyshire & Burton

Leadership role responsible for the strategy, sales & service performance and development of a team of six Small Business Relationship Managers and 11 Branch Managers.Major Achievements:  2nd in the Country for Customer Service in 1999. Actively set up the Enterprise Rehearsal Scheme in conjunction with the Derby Business Venture in the Swadlincote & Derby area, successfully delivering banking presentations resulting in 10 new customers to the bank per month.… Show more Leadership role responsible for the strategy, sales & service performance and development of a team of six Small Business Relationship Managers and 11 Branch Managers.Major Achievements:  2nd in the Country for Customer Service in 1999. Actively set up the Enterprise Rehearsal Scheme in conjunction with the Derby Business Venture in the Swadlincote & Derby area, successfully delivering banking presentations resulting in 10 new customers to the bank per month. Received Small Business Achievements Award for Teamwork in the first quarter in 1998 due to Football league Initiative aimed at building team spirit, exchanging best practice and generating sales. Number 1 Small Business team in the East Midlands Region in 1996,1997 & 1998 Show less

Chesterfield

Responsible for sales, service and profitability of a portfolio in excess of 450 Small Business customers.Major Achievements: Number 1 Business banker in the East Midlands Region in 1994,(261% of target).Chesterfield, top performing branch in the Region. Best Newcomer Award in the East Midlands Region in 1993.

Chesterfield

With regard to service and sales, the first point of contact for customers.Major Achievements: Number 1 Personal Banker in the East Midlands Region in 1992. Number 3 Personal Banker in the East Midlands Region in 1991.