Jon Devey Email & Phone Number

Enthusiastic and motivated individual, predominantly from a customer support background. Possessing first class communication skills, I am an integral team member who adopts a methodical, practical and analytical approach to work. I am also fully capable of using my own initiative when required. Accustomed to working under pressure, I am able to complete tasks to the highest possible standards within given deadlines adhering to customer requirements.

Listed skills include Consulting, Training, Customer Support, and Hands On Training.

• 

  Software Trainer

  The Property Software Group

  Sep 2007 - Present - Uk Wide

  Property Software Group September 2007 – PresentGroup Software Training Consultant - Dec 2010 to presentSupport Group Leader - July 2010 to December 2010Support Analyst - Sept 2007 to July 2010 Delivering training within a seminar, group or one to one environment. Preparing bespoke and standard training material based on customer requirements. In depth knowledge of CFP Winman software. Good understanding of the lettings industry. Extensive travel throughout the UK to customer premises and training venues. Manage a team of four support analysts on a daily basis. Supporting an estate agency customer base, in the U.K, and Europe. Offering technical support via telephone and remote internet connection services. Dealing with day to day problems, and ongoing issues. Working on own initiative and utilizing time management skills. Liaising with other departments in relation to custom requirements. Dealing with support calls on a 1st line basis, then escalating when needed. Taking ownership of problems, from initial call to resolve. Maintaining excellent customer service skills at all times. Meeting customer needs and providing resolve to problems. Advising and administrating the renewal of customer support contracts. Ability to learn and adapt to new systems and business processes quickly.

• 

  Foxhills Comprehensive

  O Levels