Jon Dixon Email & Phone Number

Australia

Northamptonshire, England, United Kingdom

Responsibilities *Being the Product Owner for the all systems relating to customer interaction across the UK and US businesses in addition to my role as a Scrum Master.

ResponsibilitiesWorking with two product teams to facilitate team events, remove impediments and maximise the flow of work. In addition to this facilitating events across two value streams to create a collaborative culture amongst multiple stakeholders that always prioritises work that adds the most value to our customers.Accomplishments* On average across both teams cycle time has decreased by 21%, throughput has increased by 33% and velocity has increased by 40% since I have been working with them.* Lead the winning team in the Simply Business Global Hackathon two years in a row. *Supported the development of the first online Contractors Combined and Commercial Combined in the United Kingdom.*Implemented a new product discovery process across multiple value streams that introduced new tools as well as brought the development teams closer to our customers and the discovery process. *Created an internal career development program training and mentoring 20 people aspiring to be Scrum Masters.

Northamptonshire, England, United Kingdom

Responsibilities* Managing and acting as the Scrum Master for a startup team of two people that was the only pathway to learning as we looked to create new products aimed at bigger businesses* Building feedback loops between customers, end users, Product Managers and other stakeholders to help us create the first online products in the UK designed for customers in this space.Accomplishments* Scaling the team from two people to twenty people over two years to meet the increased customer demand for the products we built.

Northamptonshire, England, United Kingdom

Milton Keynes, United Kingdom

To ensure my team of five Indoor Sales Executives achieved their new business targets. I was also responsible for implementing and then managing a team of two Lead Qualifiers. In November 2014 I was also made responsible for managing all of our Business Development Executives nationally in addition to my previous responsibilities.

Acquiring new business whilst retaining and developing my existing customer base. Building strong working relationships with my customers in order to offer practical logistical solutions to allow them to grow their business.

Working alongside the Sales Manager to attract, develop and retain major account customers. Organising the day to day running of the sales office as well as being the line manager for the depot's customer service function.

Managing a number of major accounts from a customer service perspective. Building relationships, being proactive and working alongside the sales and operations teams to ensure our customers received the highest standard of service.

Duties included managing the accounts of the store’s business customers as well as ensuring both the teams and my own personal sales targets were met. Other duties included conducting staff training, completing staff rosters and ensuring the store was compliant with all policies and procedures.

Osborne Park

My role was to ensure the store achieved its KPIs by coaching and training and motivating a sales team. This involved the recruitment of staff, conducting monthly performance reviews, weekly sales focussed team meeting, completing staff rosters and ensuring our customers received a high standard of service