Jon Dotson, Pmp Email & Phone Number

Highly skilled and results-driven professional excelling in the delivery and implementation of projects and management of personnel. Diverse background in implementation, project management, strategic planning, process analysis, and customer service. Expertise in building relationships with customers, department personnel, management, and industry specialists. Persuasive communicator and polished presenter with strong negotiation skills and thrives when challenges are presented. I have an 8-year technical project management background specializing in ecommerce and financial application development. I handled design, implementation, and execution of multiple complex multi-million dollar project in areas such as: • Ecommerce website design and development• Payment Processing• Customer service delivery• Systems interface design and deployments• Secure data migrations• Logistics and data analyticsAs a project manager for ETS Corporation, I delivered results such as:• 65% revenue boost in Canada as the leader of a $3M project to develop a new partnership and capability to process credit cards in Canada more efficiently.• Managed the creation and implementation of a new ecommerce website that generated the adoption of Virtual Gift Cards by 75% for our client and resulted in $1.5M dollar annual revenue gain.• $ 4M annual revenue gain from the boarding of a large utility company, migration of millions of customer records, and credit card details to ensure seamless billingReinforcing my project and team management experience is my Project Management Professional (PMP) certification.

Listed skills include Project Management, Leadership, Customer Relationship Management, Customer Service, and 14 others.

• 

  George Mason University

  Business Administration And Management, General