Jon Downing Email & Phone Number

Lead the Mortgage Collections team, (3 to 60 days past due), which is responsible for overseeing the timeliness of all outbound call and letter campaigns necessary to ensure adherence to agency/client delinquent account guidelines.

Overland Park, Ks

● Provide special pricing to Sales team generated with a focus on market levels and profitability. ● Conduct moderately complex analysis of pricing for Wireless, Wireline and Machine to Machine services. ● Structure contracts to include CSA/MSA’s, Amendments and Billing Attachments.● Manage Pricing and Contract projects including renewals and RFP’s while overseeing coordination of different departments and timelines.

Responsible for managing a team of 10 account representatives with a portfolio size of 450-500 assets for client Bank of America. Direct and coordinate activities of team members engaged in Short Sale solicitation program for client. Monitor daily performance of team members against standards; currently achieving a pull through rate of 47% for document package metric. Coach/mentor team members using data received from variety of sources. Work with Senior Management to obtain additional servicing opportunities from client.

Olathe, Ks

Responsible for managing teams of 8-10 asset managers with a portfolio size of 1500-2000 assets for three clients: PNC Mortgage, MetLife Home Mortgage and Saxon Mortgage. · Developed and implemented policies and procedures to drive the financial performance of the client. · Reduced carrying costs for clients on average of 15% resulting in savings of $10.5 million in 2008-2009.· Launched HAMP Program with MetLife in September 2009. Processed 5000 applications in a six-month period. Hired support staff and established in-bound call center. Managed dialer system for outbound solicitation calls.

Directed and coordinated training and development of 22 asset managers and REO support staff.· Provided individual coaching to ensure that all asset managers were meeting or exceeding the following production standards: 20 closing/mo., sales price/appraised value of 97%, 120+ days in inventory less than 5% of portfolio· Maintained portfolio while performing senior duties with no decrease in above average production of 20+ closings per month.· Complied monthly reports for department manger and senior management to ensure compliance with company policy

Responsible for the management and marketing of non-performing residential properties owned by NovaStar to ensure proper and timely liquidation of the asset.· Established network of marketing agents and closing agents to ensure timely liquidation of non-performing assets· Prepared asset marketing strategies based on BPO, appraisal and contractor bids to achieve highest sales price and meet current marketing timeframes as defined by the company· Consistently met and exceeded goals of 20+ closing per month with a net sales price of 97% or greater of appraised value.

Responsible for exploring and negotiating all avenues of loan resolution for non-performing loans in foreclosure.· Negotiated and facilitated short sales, note sales, deed in lieu, forbearance, modifications and pre-claim advance transactions· Analyzed financial documentation and data from mortgagors to determine appropriate Loan Resolution action· Consistently met and exceeded department goals while reducing company loses by over $5 million yearly during my time in the position. Part of team that increase resolution rate by 25% in 2 years.

Responsible for ensuring that all financial transactions, bank operations and sales methods minimized financial risk and complied with all legal and regulatory requirements.· Opened in-store branch and developed customer base of over $1 million in deposits and $5 million in loans

Responsible for managing staff of 4-10 employees and directing a portfolio in excess of $5 million in receivables at various locations· Assumed position of Branch Manager in June 1994· Supervised and mentored 5 employees that were promoted to management positions· Management Certification Course administrator· Consistently awarded additional responsibilities by exceeding goals in loan origination, delinquency reduction, and insurance sales