Jon Eby work email
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Jon Eby personal email
I am a seasoned professional with a diverse background spanning various industries and roles, showcasing my adaptability, leadership skills, and commitment to delivering exceptional results. Currently, I serve as a Program Manager at TTEC in Richmond, Virginia, where I play a pivotal role in ensuring the successful delivery of projects while maintaining a high level of client satisfaction. My responsibilities encompass overseeing the entire project lifecycle, from initiation to completion, collaborating with cross-functional teams, and aligning project objectives with client business goals.My journey in project management started at T-Mobile, where I honed my skills in technical assistance, customer relations, and team leadership over five years. Prior to that, I gained valuable experience in customer service and technical support at various organizations, including Department of Medical Assistant Services and Figi's Companies, Inc. These roles have not only equipped me with technical expertise but also instilled in me the importance of effective communication, problem-solving, and stakeholder management.In addition to my professional endeavors, I have a background in healthcare as a Patient Care Assistant, where I provided compassionate care to patients, ensuring their well-being and attending to their diverse needs. My experience as a Supervisor at Paramount's Kings Dominion further strengthened my leadership abilities, time management skills, and team-building capabilities.My diverse background, encompassing project management, customer service, healthcare, and leadership roles, reflects my versatility, adaptability, and commitment to continuous learning and growth. I am passionate about leveraging my skills and experiences to drive success, foster meaningful relationships, and contribute positively to organizational goals and objectives.Key Skills:- Project Management- Customer Relationship Management (CRM)- Team Leadership- Technical Assistance and Support- Stakeholder Management- Healthcare and Patient Care- Problem-Solving and Process Improvement- Client Relations and Business DevelopmentI am open to new opportunities, collaborations, and networking opportunities to further expand my expertise and contribute to impactful projects and initiatives. Connect with me to explore potential synergies and collaborations.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
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Data Communications SpecialistMicrosoftRichmond, Va, Us
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Network TechnicianIes Communications Jun 2024 - PresentRichmond, Virginia, United StatesAs a network technician for IES Communications, currently working at Meta’s data center in Richmond, Virginia, my major duties include:1. Network Infrastructure Maintenance: Installing, maintaining, and troubleshooting network hardware, including switches, routers, and cabling systems. 2. Data Center Operations: Managing and ensuring smooth operations of the data center, monitoring server health, and ensuring uptime by resolving issues promptly.3. Cable Management: Running and organizing fiber optics and copper cabling, ensuring that network pathways are clean, efficient, and properly labeled.4. Network Troubleshooting: Diagnosing and resolving network connectivity issues, ensuring minimal downtime and optimal performance.5. Collaboration with Engineers: Working closely with network engineers to implement new systems, upgrades, and to manage large-scale network configurations.6. Documentation: Keeping thorough records of network configurations, hardware inventory, and changes to ensure consistency and improve future maintenance efforts.Successes:- Consistently maintaining high uptime standards by resolving network issues efficiently.- Contributing to the seamless operation of Meta’s large-scale data center, supporting the company’s global infrastructure.- Implementing effective cable management strategies to improve troubleshooting and future expansions. -
Patient Care AssistantDepartment Of Medical Assistant Services Sep 2016 - PresentRichmond, Virginia AreaI work to help patients with care needs, making sure they get their medicine on time, taking them to doctors appointments, helping with grocery shopping, on call to help with other needs as light house work and checking in through out the day to make sure they are doing well.
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Program ManagerTtec Jul 2023 - Oct 2024Richmond, Virginia, United StatesAs a Project Manager at TTEC, my role is pivotal in ensuring the successful delivery of projects whilemaintaining a high level of client satisfaction. I oversee the entire project lifecycle, from initiation tocompletion, working closely with cross-functional teams to meet project objectives.My responsibilities include setting project goals, developing detailed project plans, and defining projectscope, timelines, and deliverables. I collaborate with clients to understand their requirements andalign project objectives with their business goals. Through effective communication and stakeholdermanagement, I ensure that all project team members are aligned and working towards a common goal.As a leader, I provide guidance and direction to my project team, assigning tasks, and monitoringprogress. I am responsible for resource allocation, ensuring that team members have the necessary skillsand support to execute their tasks efficiently. I actively manage risks and issues, proactively identifyingpotential roadblocks and implementing mitigation strategies to keep the project on track.I also play a crucial role in maintaining effective communication with clients, providing regular updateson project progress, addressing any concerns or issues promptly, and managing client expectations.Additionally, I oversee quality assurance processes, ensuring that project deliverables meet the higheststandards of quality and align with client requirements.My problem-solving skills come into play as I analyze project data, identify areas for improvement, andimplement process enhancements to increase efficiency and effectiveness. I continuously monitor project performance, tracking key metrics and reporting on project status to stakeholders. -
Account ExpertT-Mobile Jul 2018 - Apr 2024Richmond, Virginia AreaI work with incoming calls and help customers with all needs from adding new phone lines, adding accessories, troubleshooting technical issues with devices, taking payments, adding payment methods, walking through online navigation, submitting fraud forms, incident reports, taking supervisor calls, helping support other experts, and so much more. -
TransporterMetropolitan Healthcare Services, Inc. - Excellence In Support Services Mar 2016 - Jul 2018Hopewell, VirginiaI transport patients to testing sites as well as help move patients, keep records of patient movements. I help nurses when needed, I also help during certain codes as needed. -
Independent ConsultantPartylite Aug 2015 - Jul 2018I throw parties and decorate your home as an independent consultant I work closely with you to give you the best experience you can have and make it fun in the process! From the party to the show to even the ordering of product, there is no end to the fun! -
Customer Service SpecialistJcpenney May 2014 - Jun 2015Richmond, Virginia AreaWork with Customers to find items they would like to try on or buy, help order items for customers on the jcp online catalog, sell the jcp credit cards to help customers save money. -
Kitchen CrewCulver Franchising System, Inc. Aug 2013 - Mar 2014Prep food items for the day, stock the freezers/coolers, use deep fryers, grill, and salad/sandwich bane, clean and restock the kitchen. -
Collection/Customer Service CallsFigi'S Companies, Inc. Feb 2013 - May 2013Advice customers of late payments or overdue balances, help the customer make payments over the phone or let them know where to send their payments to bring their account in good standing. I help the customer also order products from our catalog. -
SupervisorParamount'S Kings Dominion Mar 2005 - Nov 2011Doswell, VirginiaI have worked in many different positions and departments at Kings Dominion, starting in food and beverage from 2005-2006 then moved to the games/entertainment departments from 2007-2010 where I was a supervisor for games, I was then in the rides department in 2011. The skills I learned and got from this is leadership, time management, inventory, budget, scheduling, shipment, and team building.
Jon Eby Skills
Jon Eby Education Details
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3.8 Gpa -
Psychology -
Patrick Henry High SchoolGeneral Studies
Frequently Asked Questions about Jon Eby
What company does Jon Eby work for?
Jon Eby works for Microsoft
What is Jon Eby's role at the current company?
Jon Eby's current role is Data Communications Specialist.
What is Jon Eby's email address?
Jon Eby's email address is je****@****ite.com
What schools did Jon Eby attend?
Jon Eby attended Full Sail University, Virginia Commonwealth University, Patrick Henry High School.
What are some of Jon Eby's interests?
Jon Eby has interest in Social Services, Civil Rights And Social Action, Environment, Human Rights, Arts And Culture.
What skills is Jon Eby known for?
Jon Eby has skills like Customer Service, Microsoft Office, Leadership, Microsoft Word, Customer Relations, Computers, Call Centers, Cooking, Microsoft Excel, Nonprofits, Stocking, Organization.
Who are Jon Eby's colleagues?
Jon Eby's colleagues are R.sathiesh Kumar Bca, Suellen Costa Dos Santos, Anurag Jaiswal, Jean-François Doré, Emily W.h. Wen, عايدة سيد, Aryan Mahajan.
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