Jon Encarnacion Email & Phone Number

• Department Head: Oversaw the technology team, comprising Business Analysts, Scrum Masters, QA Engineers, UX/UI Designers, Full Stack Engineers, and R&D Engineers.
• Product Owner: Strategized the roadmap of the company’s products. Curated sprint backlogs with a focus on prioritizing the MVP and fortified a value management framework.
• Project Management: Accountable for ensuring projects adhere to timelines & deliver business value as committed. Developed a tailored project monitoring framework to oversee sprints and productivity, empowering team.
• Solution Design: Set company-wide standards for solution development. Implemented the C4 model for comprehensive documentation of solution architecture and sequence diagrams for systems analysis.
• R&D Management: Formed an R&D team dedicated to exploring AI tools aimed at automating manual processes within the company.
• Frameworks & Metrics: Continuously improved the company's SDLC processes using agile frameworks to minimize risks. Implemented Evidence-Based Management for data-driven monitoring and objective assessments of sprints.

NCR - National Capital Region, Philippines

Served as Program Manager for Smart and PLDT's Transformation initiative, managing the decommissioning of legacy systems. Additionally, led the migration of over 1500 keywords and registration numbers from legacy Nokia systems to Huawei network systems.

BGC, Taguig City, Philippines

Spearheaded an agile-hybrid initiative for Globe Telecom's omni-channel capability program. Focused on seamlessly delivering digital sales experiences across various product lines and services, integrating online and offline sales for prepaid, postpaid, broadband, enterprise, consumer sales, international business, digital content, games, and apparel.

Ortigas Center, Pasig City

Received the 2014 Best Project Manager award for adeptly handling intricate projects utilizing Agile methodology/Scrum Framework. Directed the delivery of Online Systems for esteemed government agencies such as HDMF, GSIS, BIR, and CHED.

Baguio City, Philippines

Handled IT and Computer Science subjects in the School of Information and Computing Sciences.

Led the nationwide development and rollout of the Mobile Revenue Officers System (MROS) using Blackberry Mobile technology. Conducted training sessions for BIR offices nationwide on MROS usage.

Supervised the initiation and closing of projects with PLDT group of companies.

- Developed a customers filing system for new services for the Customer Service Department- Promoted as an Account Manager, responsible for the sales of ETPI telco solutions to the SME Internet Providers in the Philippines.