Jonathan Encarnacion Email & Phone Number

• Initiate validation procedures for pertinent contractor licenses, public liability insurance, and tradesperson business registration on the platform.
• Manage the process for approval and denial of service requests to ensure regulatory compliance.
• Liaise between cross-functional LOB's to immediately address general to complex concerns regarding license credentials and/or escalate to the appropriate department for quick action.
• Deliver an accurate and timely response to license inquiries particular to a service category, with emphasis on the guidelines mandated by the local authority, as each state has individual fair trading policies.
• Flag businesses with discrepancies in qualifications for further investigation.

• Created a portfolio of training documents and work flow procedures.
• Train and support new team members and share the best practices to enable them to effectively carry out their tasks.
• Provide feedback on transaction opportunities to maintain the work quality.
• Attend calibration sessions with the team and offshore counterparts to stay updated on product knowledge.
• Work volume management aligned with the teams KPI and SLA targets.
• Update and maintain work trackers and generate end-of-day reports.

• Administrative tasks include but not limited to:
• Data entry and timely and accurate updates on CRM and database management.
• Email management from the general repository system.
• Sort and transfer customer inquiries from the message center to the appropriate case queue.
• Promptly respond to general inquiries via email and chat and send relevant business correspondence.
• Moderate user generated content on the platform.

Quezon City, Metro Manila

• To guarantee accurate account information, carefully review the contract specifications for new, renewal, and win-back sales.
• CRM data entry and records management.
• Perform data validation via outbound calls, carry out an investigation if necessary, and retrieve any missing data to proceed with the sign-up.
• Sales pitch to existing clients whose contracts are about to expire, introducing new product listings.
• Review DOA'd contracts and convert them into leads for sales.

Quezon City, Metro Manila

• Generate invoices, handle billing disputes, and send business correspondence.
• Appropriation of a/r, merge payments and consolidation of accounts.
• Arrange the appointment schedule between the customer and service men for property inspection, meter reading, and installation of devices.
• Process job orders for site energize / de-energize.

Quezon City, Metro Manila

• Outbound calls to collect payments from customers with overdue balances and
• Initiate skip tracing on disconnected accounts with an outstanding bill.
• Processing payments involves negotiation skills to get the payment in full or assemble a flexible arrangement to retain or restore the service.
• Review the account's credit rating and ensure the schedule of the next appropriate credit action.

Taguig City, Metro Manila

• Inbound customer service for inquiries regarding Schengen visa applications.
• Provides assistance in accomplishing the application form for manual applications and give further advice on how to obtain the requirements.
• CRM data entry of customer's information for online applications.
• Generate the appointment schedule for an interview at the embassy.
• Reviews the checklist requirements for the applicant to ensure all the documents and requirements are complete.

Taguig City, Metro Manila

• Provides relevant information regarding residence and short stay visa requirements as well as transit visa for seafarers and tourists crossing schengen borders.
• Sorting of the applicants documents and screening for any false information, tampering and/or fabrication.
• CRM data entry, processing and records management.
• Generate appointment schedule for courier pick up service of travel documents.
• Receive processed applications from the consulate and secure the schedule for courier delivery.