Jon Ericson Email & Phone Number

Tampa, Florida, United States

Responsible for day-to-day administration for multiple companies from 2 to 600+ users. Working with Microsoft 365/Entra servers for all aspects of service. Email filtering systems, Acronis Backup systems and daily trouble tickets for all clients. With duties ranging from local AD management to AAD management and more. I have been responsible for implementing many powershell scripts in to the NinjaRMM system for use on Client devices to automate many processes. And other basic RMM Engineer duties as needed.

Tampa, Florida, United States

Responsible for Support of All IT assets in house and abroad. working with network team to create network solutions both in office and when going WFH. Configuring and supporting PingID and VIP tokens. Powershell scripting of different solutions. working with Nexthink Data to be proactive on support. Cisco hardware firewalls and Virtual machines, Citrix Desktop. Remote Desktop. Bomgar Remote Support. Executive specific Concierge support. Sr. Level support. training of admins and other team members. Mentor and knowledge transfer sessions. Working as site support for internal customers at Allstate. responsible for desktop support across the office and all aspects of IT within the location. Working with network and infrastructure teams to accomplish changes and updates. responsible for Equipment replacements and orders. integral part of the WFH (covid protocols) initiative and able to send roughly 400+ people home to work within 1.5 weeks with little to no negative impact.

Tampa/St. Petersburg, Florida Area

Responsible for the setup and configuration of new Hardware and software, including Desktops, laptops, printers and scanners, monitors and other peripheral devices. setting up user profiles and data. backing up data and applications for PC swaps, troubleshooting 2nd level issues. and much more.

Brandon, Florida

Setup and maintenance of computer systems and software for clients like alliance autoworks and transmission, crosstown couriers, and more.

Tampa/St. Petersburg, Florida Area

Responsible for IT Operations for East Coast Division, including Desktop Support, Remote Support, and Administration of Servers and PC's.

Lakeland, Florida Area

End user Support for PC and AS400 systems.

Tampa/St. Petersburg, Florida Area

from desktop support to Manager of the Advanced computer lab. all facets of IT support

Tampa/St. Petersburg, Florida Area

started in the mailroom and moved to IT Dept. responsible for IT Support and changeover from token ring to Ethernet networking.

Associate Of Arts (A.A.), Engineering, A

Audio and Video Engineering

Psychology, B+