15+ years experience in the IT and software support fieldsSkills:- Experienced at troubleshooting complex issues with web based enterprise class applications, while providing top notch, highly technical customer service.- Dedicated to working with customers to resolve escalated, high visibility production outages, to find the most effective resolution- Real time, debugging of critical network and cloud based applications- Saas based application administration and troubleshooting- Cross platform support of applications running on Windows and Linux / Unix- Working knowledge of: Windows and Linux Server OS, Tableau Server, Oracle, Docker, AWS and MS Azure, Network communication, TLS, performance monitoring and security vulnerabilities
Listed skills include Weblogic, Tomcat, Enterprise Software, Webcenter, and 26 others.