• Provide leadership and direction to the dispatch department to drive technical operations success and inspire performance, while promoting continuous operational improvement• Drive efficient and effective assignment of all work-order based tasks rendered to the field fulfillment teams on day of service; create and manage delivery and staffing schedules• Supervise daily activities of package handlers to ensure that all assigned duties are accomplished safely and timely• Track and monitor type and frequency of issues that may require further individual or department training

UPS is the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services.• Responsible for supervising the daily performance of UPS drivers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements; manages services providers and other hourly employees• Encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment• Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget to maximize center proficiency and achieve business results• Uses Balanced Scorecard and Quality Improvement Process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides

• Part of ramp operations team responsible for the loading and unloading of Express Air packages to and from UPS aircraft• Worked morning and evening shifts in multiple areas of ramp operations

Paid, Inc. is a brand management company specializing in ecommerce platforms and stores for the music and entertainment industry.• Managed the Fulfillment of client orders including receiving, inventory control, pick & pack, and shipping• Developed schedules for the production of new merchandise and the timing of sales on the e-stores • Managed the operations in sales growth from averaging 100 orders per day to over 400 orders per day• Managed VIP package development and distribution, increasing customer’s package receipt dates by over two weeks• Managed Purchasing, Customer Service, Ticketing, Client Tour Merchandise, and Product Management Departments

BrassValley.com is an IT Managed Asset company specializing in order fulfillment and inventory control of computers and computer components.• Managed the order fulfillment for Managed Service clients, including return and replacement items• Managed IT component inventory for clients• Installed software for client’s end users

EF is the world’s largest private education company with offices and schools in more than 54 countries.• Managed all fulfillment and shipping operations for EF Educational Tours, as well as consolidated other EF companies, including Smithsonian Student Travel and EF Foundation for Foreign Study• Responsible for the shipment of one million outbound time-sensitive sales and invoicing pieces annually• Managed annual shipping budget of more than $2.5 million including courier and postal spending• Directly managed a staff of full-time and part-time employees • Negotiated all contracts with shipping carriers including Federal Express and UPS• Negotiated all contracts with fulfillment outsourcers• Responsible for inventory control of the company’s sales and promotional materials• Created presorting and outsourcing programs that saved the company more than $50,000 annually• Trained fulfillment staff in other EF offices in the U.S. as the company expanded• Designed the 6,000 square foot fulfillment office in the company’s U.S. headquarters• Researched, purchased, or leased mail production equipment and mailroom furniture