Jon Freeman Email & Phone Number

Working along side a dedicated staff to resolve all technical issues that occur with any servers, hardware, software, network, telephony, cloud computing, mobile and any device connected to our network. Working closely with the Director, Managers, and team to streamline our processes and increase an effective work-flow. Using business acumen to quickly achieve our goals at meeting all SLA's. Working closely with team members and mentors to create an atmosphere of engagement, with our clients and with the team. Forever learning and loving it!

Listed skills include Networking, Customer Service, Hardware, Cloud Computing, and 35 others.

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  Senior Service Technician

  Shaw Industries

  Jan 2007 - Present - Dalton, Ga

  Lead staff production and performance. Ensure calls and tickets are answered in the highest customer service standards, use knowledge base to diagnose and solve problems or escalate to pier specialist. Demonstrate technical knowledge coupled with experience in the areas of problem diagnosis, creative solutions and analysis. Creative and analytical ability to understand our services in relationship to our products and with the network/system as a whole. Able to implement process improvements while managing complex and multi-vendor environments. Resolve high level problems through proper escalation and root cause analysis. Takes proper ownership of problem resolution through skills obtained, or through escalation. Works closely with team members to meet Service Level Agreement (SLA) metrics set forth by directors and managers.

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  Dalton State College

  Computer Systems Networking And Telecommunications