Technical manager on a team of 9. I design software systems using ServiceNow, AWS, and Robotic Process Automation. As a servant leader, I drive project planning and execution, creating an environment for the team to do their very best work.I provide technical evaluation of strategic demands against the ServiceNow platform architecture, platform capabilities, and custom application best practices. I produce system designs and project designs that are optimal for a given a set of constraints and priorities. I decide on the best way to accomplish technical tasks and validate that implementation aligns with the design.As process lead, I establish technical governance and software development processes that minimize risks and increase the likelihood of successful go-lives. I lead the design and implementation of an operating model that capitalizes on the team's unique strengths so that each team member is fully bought in and equipped to make meaningful contributions. It's important to me to provide a psychologically safe environment for my team, creating an incubator for innovation and growth.

Technical lead on a custom app to regularly ingest and process population data (15+ million records) in ServiceNow. As the technical lead, I was responsible for the technical architecture, development, and technical documentation for this application. I worked closely with stakeholders to negotiate requirements and applied complex business logic and data processing using JavaScript and Java. I created a parser to ingest and process large amounts of XML data. I also automated the creation of PDFs reports using Photoshop, Acrobat, and JavaScript PDF APIs.Lead engineer on a project to migrate an Access database and its associated workflows to ServiceNow. I worked with end-users to understand current processes and identify areas for process improvement. I was responsible for the technical architecture and development of each component within this application. I worked closely with key stakeholders to on-board 120+ Access database users to ServiceNow. I developed client-side form logic to facilitate efficiency for end-users while maintaining data integrity. I led Technical Exchange Meetings (TEMs), Daily Stand-ups (DSUs) and managed the backlog and all agile work for this effort.

Technical lead on a project to create "Official Use Only" (OUO) labels across the ServiceNow platform. We created mechanisms for generating, displaying, printing and managing OUO labels in ServiceNow NativeUI forms (tasks, catalog items etc.) and portal widgets used across the organization's multiple portals. OUO labels were created based on the specs, design and guidance provided by the Department of Energy. The feature included dynamic record-based FOIA exemptions and titles of classification.I conducted dozens of code reviews and provided feedback based on best practices for other in-flight projects on the platform during this three-month contract.

Subject matter expert and lead author for CACI's multi-billion dollar Air Force EITaaS Wave 1 proposal, awarded August 2022. The content included details of the architecture for the ServiceNow platform, its integrations, and apps, development and deployment processes and a break down of roles required for the work. I also demonstrated possibilities of automation, AI and machine learning in subsequent BPA orders based on this BPA. I authored key proposal content that supported the technical design and weaved it into other parts of the proposal such as ITSM, BYOAD, and CMDB, to name a few. My role involved understanding the RFP, RFQs, and RFIs, understanding CACI's capture management and business development processes, understanding the previously implemented EITaaS risk reduction effort, learning relevant parts of the DAF's IT processes/procedures, and working with our partners to generate a solution that satisfied the RFP.Lead architect and technical supervisor of a team of in-house engineers to research, design, architect, develop, and maintain repeatable components used by project teams across the organization. We created a library of components that provide solutions to common problems. These reusable components include integrations between Splunk, Azure, and AWS, and development tools for the ServiceNow platform. I lead the research for this effort, reaching out and interfacing with dozens of project teams across the organization to gather data. With the help of a teammate, I led biweekly collaborative workshops, conducted polls, interviews, and surveys with project teams. I created and presented road maps that align with the objectives of my business line and ensured that the team's daily tasks aligned with our road map. I delivered live demonstrations of new features, capability briefings to leadership, quick reference guides, development documentation, and produced many 1-2 minute video recordings depicting how project teams could use each new capability.

Lead engineer for the NIH COVID-19 Biorepository to track COVID-19 specimens and their associated research studies for scientists within the Division of Cancer Epidemiology and Genetics (DCEG). In March 2020, I was responsible for developing this custom portal with an AngularJS interface to handle the submission of Intramural Research Program studies approved by the Institutional Review Board. The portal also includes a beautiful interface (designed by my colleague, Sree) for handling approvals. Lastly, in an effort to make COVID-19 specimen data available to the twenty thousand NIH employees, we created dashboards within ServiceNow and exposed them via the portal.Lead engineer on FISMA ATO Streamlining Tool (FAST). Through a combination of automation and process streamlining, this internal application decreased the time it takes to complete an ATO by ~82% (from 3+ months to about 2 weeks). As the lead developer I worked with our Business Analyst, Project Manager, and customers to determine potential areas for automation and process improvement. This project includes a user-friendly AngularJS-based interface where system owners (end-users) can review and update ATO packages for their systems. Security advisors interact with system owners and update data through ServiceNow. The Security Officer reviews ATO packages and issues a memo based on their determination.Lead engineer on the Biomedical Specimen Tracker (BST) to track diabetes specimens. Our small team of two provided a solution that addressed two major pain-points: security and auditing. We introduced access controls and used ServiceNow's auditing to provide reports on specimen records. ServiceNow became the single source of truth for DNA sequencing information and related data points.In addition I also led the engineering efforts for enhancements to several applications within the scientific portfolio including: - Genomic Data Sharing- Risk Manager- Good Clinical Practice

Software Developer on a service portal offering over 1000 state and local government services to 330,000+ constituents of Howard County, MD. The aim of the Howard County Service Catalog is to provide a central location where the public can easily search for and access services offered by Howard County. I was responsible for using Python, Java, and MySQL to clean, categorize, and normalize data. I completed all data imports and deployments to our ServiceNow instances for this application. I was also responsible for maintaining data integrity throughout all sub-production environments. This was vital due to frequent requirements changes in an agile environment.

The sole Developer on the Constituent Services Management (CSM) application. The purpose of CSM is to standardize how the County manages interactions and manages work related to Constituent Services. I was responsible for collecting requirements, facilitating communications with stakeholders and executive sponsors, ideation, designing, development, and deployments. I was also responsible for resolving conflicts in requirements received from stakeholders across 3 branches of government. Howard County has about 20+ employees that represent constituent services and serves about 330,000 residents.The sole Developer on the Howard County Media Publications application. The aim of this application is to facilitate the composition and distribution of Howard County Publications (Press Releases, Tip Sheets, Reports etc.). I identified a need for and created this application as a central hub for County publications. I also introduced a business process for drafting, editing, approving, and distributing publications to distribution lists - all within the application. This absolutely changed the game for accountability and tracking, managing distribution lists, dissemination of news releases, reporting and auditing across the County's PIOs.The sole Developer on the Howard County Cable Complaints project. The general public is allowed to use Howard County as an advocate for interfacing with ISPs and Cable Companies. I created a ServiceNow application to facilitate requests from the public and migrated a legacy system (.NET application with a MS Access database) into the new application.