As a senior manager within Accenture’s Outsourcing division, I was responsible for leading cross-functional project teams in developing complex business process outsourcing solutions, with ultimate responsibility for all aspects of the solution. Solutions typically involved a 5-10 year planning horizon, global scope, $50m-$1bn cost. Usually HR or Finance function focused. Typical activities included:• Benchmarking and business needs analysis• Business case modelling… Show more As a senior manager within Accenture’s Outsourcing division, I was responsible for leading cross-functional project teams in developing complex business process outsourcing solutions, with ultimate responsibility for all aspects of the solution. Solutions typically involved a 5-10 year planning horizon, global scope, $50m-$1bn cost. Usually HR or Finance function focused. Typical activities included:• Benchmarking and business needs analysis• Business case modelling, pricing• Business process definition • Service levels and KPI agreement• IT service planning • Transformation project planning and solution timeline• Proposal writing• Workshops• Solution presentationClients included BC Hydro, Microsoft, Sony, Hertz, Hudson’s Bay Company, Bank of America.The majority of my focus has been on HR BPO, although I have also lead a team developing a Finance BPO solution and worked on IT Outsourcing and Procurement Outsourcing solution teams.Key achievements included: • Co-wrote back-office strategy papers for 2 major global retailers • Developed initial FTE modelling tools for HR BPO processes, including recruitment , contact center and HR business partners. Named on patent.• Lead development of Accenture’s initial HR BPO solution planning methodology• One of two responsible for developing analysis of potential savings within $1b+ of HR 3rd party spend for a global client In addition to working within the Outsourcing division, I also worked as a senior manager within Accenture’s Human Performance consulting practice. Show less

I was involved in the development of Accenture's HR BPO business from the early days of the service, beginning in London, UK in 2000. As the business matured I played a number of key roles:• Transition project manager for Accenture’s first payroll BPO service• One of two evaluators and initial users of process mapping tool that became Accenture global standard for all BPO services• Developed HR data gathering tool, lead training workshop, co-ordinated project across 30 countries… Show more I was involved in the development of Accenture's HR BPO business from the early days of the service, beginning in London, UK in 2000. As the business matured I played a number of key roles:• Transition project manager for Accenture’s first payroll BPO service• One of two evaluators and initial users of process mapping tool that became Accenture global standard for all BPO services• Developed HR data gathering tool, lead training workshop, co-ordinated project across 30 countries then benchmarked results• Lead technology and transition planning for the creation of Accenture’s HR BPO business in Australia• Design authority and new process solution lead for implementation of Accenture’s first HR BPO renewal• Developed an workshop evaluation approach for assessing which HR process steps could be successfully delivered from an off-shore location, in advance of the first off-shoring of HR processing Show less

I was an implementation consultant / project manager for Druid Systems, subsequently acquired by Steria. Mainly focused on implementing the HR, Time Management, Payroll and Finance modules of SAP, plus ABAP report and interface development.Clients included Guinness, Yellow Pages, General Electric Aircraft Engine Services, GKN Westland Helicopters and BBC Worldwide.Key achievements included leading a project to develop suite of HR analytics, implementing multiple SAP HR/Payroll… Show more I was an implementation consultant / project manager for Druid Systems, subsequently acquired by Steria. Mainly focused on implementing the HR, Time Management, Payroll and Finance modules of SAP, plus ABAP report and interface development.Clients included Guinness, Yellow Pages, General Electric Aircraft Engine Services, GKN Westland Helicopters and BBC Worldwide.Key achievements included leading a project to develop suite of HR analytics, implementing multiple SAP HR/Payroll modules and developing and delivering in-house training courses in SAP HR. Show less

Trainee tax accountant, within the Growing Businesses Private Clients group in the London office, responsible for writing personal and corporate tax returns, with a 3 month assignment to the audit team.