Jon Grim Email & Phone Number

Dallas, Texas, Us

Applied knowledge of rail traffic procedures and rail transportation costing to research and analyze past and present transportation costs. Prepared management reports concerning costs and trends. Maintained and audited freight records and billings.* Provided railroad routing and rate quotes* Maintained database on inbound and outbound company shipments* Communicated with company plants regarding shipping, billing, rail equipment, demurrage issues* Collaborated with carrier sales reps, account reps, pricing groups, and customer service groups to produce desired outcomes* Managed diversions, tracking, rebills, expediting of loaded cars, monitored bad ordered rail equipment, determined transit times, and reviewed freight claims* Coordinated ordering of equipment between railroads and suppliers

Omaha, Ne, Us

Worked on-site for major clients of UPDS, providing personal training on UPDS ShipmentVision rail tracking product and also Agilink Value Added Network services. Performed in-depth analysis of clients' rail transportation historical data, creating reports for use by various client departments, including supply chain, marketing, and accounting.* Utilized various rail reporting websites, both internal and from Class I railroads, in addition to communicating with various rail carriers to obtain updated reporting on clients' rail traffic* Developed reports to help clients' personnel better analyze its current and historical rail data* Served as liason between UPDS EDI staff and client IT groups to ensure projects responsible all railroad billing was received and processed correctly

Us

Managed up to two dozen team members with responsibility for all customer interactions with assigned company accounts.* Oversaw two largest, most profitable company accounts for a five-year period* During company's relocation to Omaha, trained 60 newly hired employees to assume company responsibilites* Implemented new procedures utilizing qualitative data to grade employee performance

Omaha, Ne, Us

Worked in company's National Customer Service Center handling various aspects of internal and external customer requests.* Performed data integrity assignments, using available tools to research lost and missing rail equipment* Completed work order processes to provide train crews with proper documents to complete assignments* Answered telephone calls and e-mail requests from internal and external sources