Batched ready-mix concrete to customer specifications and industry standards.Ensured timely dispatching and delivery of ready-mix concrete.Performed quality control testing of concrete to verify concrete products and aggregates were within tolerance.Performed preventative maintenance and repairs on concrete mixer trucks, dump trucks, and tractor trailers.Delivered ready-mix concrete and aggregate to customers.

Served as shift lead and point of escalation for tickets ensuring timely resolution of tickets.Operated as a subject matter expert for overall readiness and troubleshooting of IT assets and end user workstations.Provided on-call support for multiple locations in Iowa.Performed equipment rack installations and installations of associated equipment for new Amazon facilities.Monitored network, resolved network issues, and made network changes.Resolved security compliance issues by applying vulnerability patches, security updates, and OS hardening.

Provided technical support to Amazon Fulfillment and Amazon Corporate employees.Created, tracked, and resolved ServiceNow tickets.Installed, configured, and maintained servers, laptops, thin clients, routers, switches, printers, handheld radios, and scanners.Managed and tracked IT equipment for multiple sites and tracked vendor tickets for equipment sent for repairs.Ensured operational functionality of end user devices in a high-volume, high-availability operations environment.Collaborated with Operations and Management on informational displays and other projects.

Analyzed data to identify defects in the customer order fulfillment process.Provided training and feedback to over 60 Amazon Associates per week, resulting in a 30% decrease in defects.Ensured timely processing of customer shipments.Maintained operational functionality of order fulfillment workstations in a high-volume, high-availability operations environment.

Upgraded/installed 100G line cards for Juniper and Cisco Enterprise Routers in support of the Department of Defense (DOD) Multiprotocol Label Switching (MPLS) upgrade project.Installed/configured line cards for Ciena Corestream and Ciena 6500 nodes in support of the DOD MPLS Project.Conducted BER Testing of OC-12, OC-48, OC-192, and 100G circuits activated in support of the DOD MPLS Project.Served as a liaison between DOD installation customers and Defense Information Systems Agency (DISA)/Global NetOps Support Center (GNSC) for circuit activations between multiple DOD sites.

Performed Site Surveys for Juniper and Cisco Enterprise Routers for DOD MPLS installations at various DOD locations in the US.Upgraded/installed 100G line cards for Juniper and Cisco Enterprise Routers in support of the DOD MPLS Project.Installed/configured line cards for Ciena Corestream and Ciena 6500 nodes in support of the DOD MPLS Project.

Installed encrypted and unencrypted T1, T3, and OC circuits in accordance with industry standards at various DOD locations in the US.Installed and configured encryption devices for secure circuits.Configured Cisco routers, Juniper firewalls, and Foundry switches in accordance with industry standards.

Installed cable trays, conduits, equipment racks, and cabinets in accordance with industry standards.Installed and terminated cabling ranging from CAT5e to bulk copper.Installed and terminated fiber optics using various methods.

Honorably discharged and recipient of two Navy and Marine Corps Achievement Medals.Diagnosed and resolved network issues, hardware problems, and software problems.Led a team in improving, securing, and maintaining a network supporting command and control and medical operations in Iraq.Led small teams in setting up and maintaining satellite communications networks.