Jon Hale Email & Phone Number

Global

As a member of Gallagher’s Communication Practice Global Leadership Team, my focus is the Management of our Client Service and Strategy teams around the world. I am responsible for ensuring that we continue to meet our business targets, alongside creating a culture of consultancy and service excellence that not only meets our client’s expectations but exceeds them.

A member of the Gallagher Comms Leadership Team with responsibility for planning and overseeing strategic transformation and change activity associated with our ongoing growth, acquisition and international expansion.• Design and implement strategic transformational change through the delivery of a portfolio of high impact, critical projects across the comms practice in support of its growth agenda. • Lead on the operational component of all acquisitions.• Drive the strategic planning and annual business planning process. • Maintain big picture focus and delivery whilst managing the depth across key areas of transformation. • Define, allocate and authorise the work required to deliver identified projects. • Manage and influence key stakeholders to achieve outputs against the programme deliverables on time and in full. • From a technical perspective lead projects using innovative, agile and project management tools.• Provide ongoing strategic input regarding: - Org Design - International expansion - Hitting commercial targets• Identify and manage risks and issues around business transformation and change

Member of the agency Management and Leadership Team.Provided leadership to a team of consultants, creatives, developers and managers to ensure that business growth, revenue and EBIT targets were met year on year.Continually sought to enhance the efficiency of the agency by implementing service improvements, including new systems and procedures to enhance agency workflow and effective completion of projects.Responsible for the provision of accurate and timely management information.Provided short and long term organisational planning and facilitated Gallagher Communications international expansion.Recruitment and management of all key staff.Identification and mitigation business risk.Maintained our business ISO accreditation (9001 and 27001) and implementation of both GDPR and business continuity planning.Responsible for creating an inspiring and unique agency environment to drive the highest levels of service excellence that exceeds clients needs.Overseen the operations diligence and business integration of new acquisitions.

London

I joined the WDMP management team to help develop the agencies new digital and data-science offering - as well as to grow and develop a new retail client.Our first year of activity has resulted in Direct Marketing Association Gold award (2015) for the best customer journey. Achievements include:- Led a segmentation and profiling exercise for national retailer Wyevale Garden Centres loyaltyscheme, to better understand, target and personalise communications to their customers.- Developed and implemented a new CRM / eCRM plan that has exceeded the client'sincremental sales target for the year by 295% and delivered a 209% ROI.- Developed a customer acquisition strategy that utilises new sources of social and digital datato facilitate true one to one targeting and highly personalised trigger based communications.- Consulting The AA regarding implementing personalisation improvements to their retention andacquisition marketing activity.- Leading the direct marketing activity for Hiscox Insurance, including a personalised digitaldisplay campaign and tailored personalised email journey.

Jaywing is a leading digital marketing and CRM agency. I joined their management team todevelop the agencies strategic leadership, across brands such as; Sky, AXA, Carlsberg, 3M,and United BiscuitsAchievements include:• Responsible for developing personalised marketing plans for Sky brands including; F1,Movies, Entertainment, Sky Cycling and Sky Academy• Led a campaign to deliver a highly personalised campaign experience for Sky Academy andSky Ride.• Responsible for social media content creation and engagement for brands such as Carlsberg,McCoys and United Biscuits.• Part of the agency management team effecting and steering quality and process changes.

Joined Firebelly Creative to build on the agencies reputation for cinema and TV advertising byestablishing a digital division, with a responsibility to develop all key client relationships, including;Paramount, Universal, Momentum Pictures and Lionsgate Films.Achievements include:• Developed the agencies reputation for award winning digital and social media campaigns.• Introduced an integrated approach to the company’s digital and AV offering that has providedefficiencies and helped facilitate a 30% increase in agency business growth.• Planned and successfully implemented digital marketing campaigns for numerous internationalfilm releases - including highly personalised bespoke video production and social mediaintegration. As outlined by the VP of Interactive Marketing at Paramount: 'There has not beenone blockbuster interactive campaign we have worked on together in the last two years thathas not been a very enjoyable experience and more importantly a marketing success.'