Key Contributions• Responsible for remote and onsite maintenance and network support for 500+ users across multiple UK sites• Remote support of infrastructure servers housed in a central datacenter• All aspects of Microsoft products supported/installed including SCOM, SCCM Lync 2010 and Exchange 2010• Support and Maintenance of Citrix Xenapp including published applications/ desktops Citrix web interface, Citrix secure gateway, Citrix provisioning services• Implementation and project management of system IT roadmap planning for ongoing upgrades to Citrix, VMware and Microsoft environments• Wan infrastructure and Lan switching management including Cisco and HP technologies• Project planning and site migration documentation

Responsible for delivery of complete infrastructure projects starting from pre-sales document creation though to onsite installation of equipment and services using mainly Microsoft offeringsActive Directory installation/upgrades, Group Policy implementation for several large scale customers with 1800+ users. Management of many hosted and non-hosted Active Directory sites some containing more than 10,000+ total users based worldwideMigration and upgrade of Windows XP, Windows Vista and Windows 7 Installation and management of Core windows services (IIS, DHCP,DNS, SNMP, WSUS, MSCS, NLB) HP Proliant server ML, DL and BL class G3 to G7 implementations, including racking and power/UPS configurationInstallation of HP storage area networks including MSA and EVA class systemsEnterprise Class management of Anti-Virus using Sophos, F-secure and Mcafee, Microsoft Endpoint ProtectionExchange 2003/2007/2010 installation and configurationMicrosoft System Center Suite of applications including SCDPM, SCOM,SCCMServer virtualisation using Citrix Xenserver, VMware VSphere, Hyper-V R2 including SCVMM and Virtual CenterServer Based computing systems using RDS 2008 R2, Citrix Xenapp including remote access using RD gateway and Citrix Secure GatewayVDI implementations using Citrix Xendesktop and VDI in-a-Box (Kaviza)AEP Series A installation and support for secure remote accessIdentikey two factor authentication for secure remote accessFirewall installation and management adhering to customer specific security requirements and change managementData centre installation and management for several thousand usersTechnical escalation point for 3rd line Helpdesk engineers

Responsible for all aspects of project delivery including pre-sales, onsite installation and after sales supportInstallation of Microsoft Windows NT4, Windows 2000 and Windows NT4 Terminal ServicesCompaq Prolient ServersExchange 5.5 and 2000 install and conferCitrix Winframe and Metframe installationsProvide onsite support for a multinational manufacturing companyAssisting technical director in developing in-house training and technical skill setNovell Server installation and configurationNovell NDS migration to Active DirectoryWindows 2000 MSCS implementations

Responsible for implementation of Novell Netware file and Print Servers including client deployment and configuration of windows 95 and 98Implementation of Novell Netware SFTIII clustersImplementation of all server/client infrastructure within small financial organisationsHardware build and test of Intel based desktop machinesAdministering Novell GroupWiseInstallation and configuration of Sage accounts systemsTelephone/ Onsite support for all Novell server and Windows desktop issues.