Weekly Podcast host on CORE, Azeroth RoundTable, and There Will Be Dungeons. I have also appeared on over a dozen other shows as well as streams.

Last position in company was as IT Team Lead, managing a small team and working on internal development - was promoted through various departments including Member Services, Account Services, and even Claims processing training.

Currently working part-time as cashier, bookseller, and in receiving. Duties involve customer service, some warehouse experience, and cash-wrap work.

As a network enrollment rep I worked heavily in 3270, AS400 and Penguin setting up networks for pharmacies, researching claims, adjusting price schedules, and I also managed the network enrollment phone and fax line. I was responsible for changes to the phone lines to help team workload and worked heavily with QC to support both team’s needs and expectations.

CSR duties include taking incoming calls and supporting approvals of medications for doctors’ offices and members on the Federal insurance plan. I worked as a forms team member to assist approvals received by fax and in Care Reserves which backed up a customer service team in aiding members to receive medication refills.

Lead Cashier duties involved scheduling, managing all stores money throughout the day. As the RMA supervisor I was in charge of managing all returned merchandise, field destroy, or return to vendor product. Warehouse manager responsibilities included shipping and receiving of product verification of shipment contents, and management of other warehouse staff. Strong focus on detail oriented work and customer service.

Managerial duties included scheduling, book keeping, managing a team to assist with store upkeep, marketing, and direct assistance to customers. Utilized experience with running the cash wrap, operating phones incoming and outgoing for customer support.