• Responsible for organizational IT vision, strategic planning, and execution. • Direct and lead the digital transformation to gain competitive advantage through achieving business goals and becoming a leader in the logistics industry. • Design and develop automation within the Microsoft Power Automate platform.• Write and implement new SOP’s, security policies, and disaster recovery procedures for all software and hardware use cases. • Responsible for RFPs to evaluate transportation software solutions (TMS, pricing, carrier capacity, lead generation).

• Automate global solutions through Power Platform (Power BI, Power Automate, Power Apps) and OCR development.• IoT real time tracking and monitoring of global air, ocean, and over the road cargo.

• Automation and manual operational business process outsourcing.

• Work directly with the global branch offices to correct standard operating procedures and formulate business solutions to complex and demanding transportation scenarios.• Facilitate the business and IT implementation of new corporate acquisitions and branch openings.• Create metric comparisons for corporate leadership on North American branch productivity, efficiency, and overall health.• Create and design SQL reports to gather metrics on potential issues and areas of improvement.• Corporate sponsor for all elevated Global Forwarding system security.

• Business system specialist for the international transportation business line.• Lead monthly meetings with 200+ branch representatives from over 70 global offices.• Conduct release note training to all global branch offices.• Train and promote business and system standard operating procedures across the global network.• Work with the IT development team to explain and prioritize business requirements.• Responsible for business adoption of new software technology.• Gather metrics to confirm system utilization of new technology and features.• Agile product owner for operational system technology uplift.

• Provided training, question resolution, assessment of user needs, and recommended changes to global IT systems. • Facilitated user meetings to plan and execute user acceptance testing, developed test plans, performed test execution, and analyzed test results.• Was accountable for international branch on-boarding and new acquisition system training.• Conducted system demos and provided training to clients.• Was responsible for onsite system and business training.• Traveled internationally to train global C.H. Robinson offices in Europe and India.• Lead analyst for operational gap analysis.• Worked extensively with business personnel from Asia and Europe to determine system gaps.• Independently gathered requirements through facilitated sessions and individual interviews with client users.• Evaluated solution and improvement opportunities to meet business requirements.• Prepared documentation, including but not limited to, documents outlining standard and alternate operating procedures, new designs, and major enhancements to existing systems.• Successfully identified, addressed, managed, and escalated risks and issues.• Was responsible for change management knowledge and communication to dependent downstream application teams. • Compiled and analyzed system issues and defects.• Developed system test plans by identifying scenarios and test data requirements.• Provided quality assurance support and conducted functional, regression, system integration, acceptance (UAT), load/performance, security, and performance testing.