Jon Kiser Email & Phone Number

∙Start up and run ongoing maintenance for 400+ lasers nation wide.∙Troubleshooting over the phone and facetime to better understand the clients concerns and needs.∙Following troubleshooting with client, determine what parts and diagnostics are need for the repair.∙Planning own travel(air,car,hotel) to get to where ever the client is to repair/maintenance the laser.∙Ensure safety during travel and completing laser repair/maintenance.∙Excellent on going verbal and written communication with clients, team members, upper management. ∙Making sure that the repair/maintenance is 100% completed before leaving and communicated with client.∙Attending weekly conference/brainstorming calls.∙Optimal organization skills to stay on task complete jobs within 48hours.∙Keeps customer service a priority with day to day tasks.

North Carolina, United States

∙Responsible for traveling to job sites to install/test equipment, troubleshooting problems as needed, and clean up the job after completion.∙Leading a high-performance team serving customers in a local market/area.∙Reviewed job specifications to determine materials, tools, and equipment needed prior to reporting to job site.∙Assess conditions of the job once on-site; set forth plans based on time allotment, tools needed, and order of work- assigned duties to the crew for work to bd performed.∙Innovate and troubleshoot situations as needed based on requirements to complete the job to meet company standards and timetables.∙Provide customers with superior quality and service while onsite performing work.∙Ensure all final documentation is done completely/accurately and is given to proper parties.∙Equiment troubleshooting/maintenance:Mini excavator, hydraulic pump and jacks, mini skid steer with drive head.∙on going communication: emailing, texting,calling with clients partnership with sales and upper management.∙on average sold $27,000 in upsells per year∙ base+ commission: commission based on job completion on a timely matter∙$1.1 million installation on average per year ∙crossed trained in construction, poly renewal, foundation, structural, and waterproofing.

Fairburn, Georgia, United States

∙Loading and unloading refrigeration equipment according to safety standards set by the company. ∙Forklift operator within the warehouse; always received meets exceptions during safety operation review. ∙Traveled internationally by plane, car, box truck and train to various show sites in pursuit of installation and dismantling of refrigeration for events ,tournaments, trade shows and festivals.∙Following received assignment(s):inputing tools/parts/equipment needed to complete event, crossed checked prior to loading on the truck, complete strapping check, partner with office manger to receive event details/client details/ entree details/travel logistics/ account balance requirements.∙Event protocol: event check-in, union unload, equipment cross check, assure cleanliness and help to maintain proper cosmetic appearance of all refrigeration equipment, set up equipment, customer satisfaction confirmation, final payment collection, equipment ongoing maintenance and product satisfaction.∙Refrigeration maintenance (prior, during and following events): responsible for troubleshooting, servicing, maintenance and repair of cold room and display refrigeration systems in commercial and event environments.∙DOT certified: driving test, bi-yearly health analysis, driving log completion every trip, staying in truck weight requirements.

Associate'S Degree, Graphic Design, 3.0

Activities and Societies: member of Sigma Pi fraternity: on executive council as herald and stg at arms

Gmax Pro Series Laser, Laser And Optical Technology/Technician