An enthusiastic business-focused ICT Manager with a pragmatic approach to delivering IT services and proven accomplished project delivery skills. With a focus on IT Infrastructure, Strategy, Service Delivery and Operations, Implementation and Stakeholder management, I possess excellent leadership and negotiation skills. I am known for my calm and collected ‘can-do’ manner with the ability to be assertive and persuasive when required.My core responsibilities include:• IT Infrastructure strategy, aligned with the business requirements and priorities• The maintenance and development of the IT infrastructure• IT Support and Service Delivery• Supplier Management including contract and SLA review• DR & Business Continuity • IT Security, Compliance and Risk Management

Gondola Holdings is a leading operator in the UK casual dining market and serves around 40 million meals a year. The core High Street brands within the group are PizzaExpress, ASK, Zizzi and Byron Hamburgers. There are currently 700 restaurants within the group and are expanding by 40 new openings per yearI provide 3rd level support for the restaurants and 300 head office staff. In addition I provide technical support for, and lead, IT projects. I operate in a demanding environment that is constantly changing to meet business requirements. My core responsibilities are to maintain the infrastructure, build new servers, install applications, ensure our data is protected, manage the Mitel telephony system and provide 3rd line support. I also provide technical advice on business driven projects and have delivered a number of IT projects myself.

• Windows 2000/2003 server administration and 1st/2nd line support• MS Office 97/2000/XP installation, administration and 1st/2nd line support• Exchange 2003 administration and 1st/2nd line support• Installation and configuration of PC’s laptop, printers and peripherals• Image building for all PC & Laptops deployed using • Active Directory administration

• Windows 95/NT/2000 installation, administration and 1st/2nd line support• Windows NT4/2000 server administration and 1st/2nd line support• MS Office 97/2000/XP installation, administration and 1st/2nd line support• Lotus Domino, Exchange administration and 1st/2nd line support• Installation and configuration of PC’s laptop, printers and peripherals• Active Directory administration• Completed XP & Office upgrade projects