Jon Leon Email & Phone Number

Marana, Az, Us

Performing routine maintenance on Azure based servers.Executing SQL queries to gather data to resolve tickets.Implement SMTP relay, Application, and SQL servers for enterprise environments.Mentored junior engineers, providing guidance and support in their career development.Prepared technical documentation for internal and external stakeholders.Performed root cause analysis to address tickets, identify bugs to customers in meetings.

Providing support for enterprise level customers.Resolving complex cases within the Microsoft 365 suite.Working with escalation teams/developers for hot fix solutions.Documenting root cause analysis for issues reported.

Tucson, Arizona, United States

Aiding small to medium size business with various Microsoft 365 issues. Performing basic troubleshooting to solve software related issues. Migrating email servers from other cloud providers as well as from Exchange servers to Exchange online. Aiding in hybrid deployments for Exchange. Also deploying Azure Active Directory for both cloud and on-prem management. Issues monitored through ticket tracking system. Handling customer interactions in a constructive and courteous manner to solve problems as efficiently as possible. Working regularly with Microsoft partners to solve issues with both Microsoft 365 and occasionally Windows 10. DNS management as part of migration assistance.

Network designing using blueprint of building to identify drops and access point locations. Providing helpdesk support both remote and on site for a behavioral health clinic. Troubleshooting basic to moderate network issues using TCP/IP. User management with Active Directory. Building Fortigate firewall policies to secure networks. Running cables through commercial and residential buildings. User management in Active Directory. Aided in troubleshooting EHR software. Maintained email services in on-premise, cloud, and hybrid deployments. Maintaining HIPPA compliance. User training with new software. Maintaining and upgrading hardware as well as repairs.