Jon M. Email & Phone Number

Redmond, Washington, United States

Redmond, Washington, United States

Duvall, Washington, United States

Redmond , Washington

Under the direction of the Maintenance Operations Manager, the Wastewater Operations Supervisor is responsible for directing the operation, repair and maintenance of the City’s wastewater collection system. The system supports a population of approximately 54,000 via 250 miles of pipe and 23 sewer pump stations. This position manages employees, financial resources, equipment, and budget; develops short and long-range strategic planning; and works with engineers and other staff to plan and implement capital improvement projects

City Of Kirkland, Kirkland Washington

Responsible for a variety of skilled and semi-skilled services involving water, sewer, street’s and drainage systems. I hold the following Certified Flagger in the State of Washington. CESCL Certified, Waste-water Collection Specialist 1 certified, Washington State driver's license class “A” CDL with air brakes and tanker endorsement, Blood borne pathogens, Confined space entry Trenching and shoring training. First Aid, CPR, and Traffic control certifications. Working knowledge of underground utility construction. Working knowledge to repair, maintains, adjust, and replace components of the water distribution and waste / surface water collection system. Working knowledge to perform inspections of side-sewers, sewer lift stations, Working knowledge to operate and respond to telemetry system. I have working knowledge to interpret engineering plans and as-built maps. Understanding of pump station, reservoir, and hydrant maintenance. Working knowledge of Hansen, Advantage, Granit XP and ArcGIS Mapping software. Ability to communicate courteously and accurately with public. The ability to properly and safely operate various hand and power tools. I am efficient in operating the following equipment Educator / Vactor trucks, Track Hoe, Back Hoe, Five and Ten yard dump trucks, Case 621 D loader. I have over 2 years on a CUES Truck Mounted CCTV Inspection Vehicle.

Analyze rotating machinery operating problems, provide operating and maintenance support by providing lubricant recommendations and helping implement overall plant lubrication system solutions used at Genie Industries. Identify and promote lubricant best practices for selecting, applying, storing filtering, and handling lubricants for plant equipment including but not limited to gearboxes, lubricated flexible couplings, variable speed fluid drives, hydraulic power systems, electric motors, and general plant equipment requirements. Specify lubricants and lubricant handling storage and dispensing solutions across a wide variety of equipment used in chemical, polymer, and biological processes and conditions. Assess in packaging and delivery capabilities to provide lubricants to Genie Industries. Support site maintenance personnel during equipment overhauls and unscheduled outages- i.e., emergency repairs related to possible lubrication system failures or misapplications. Work with other consultants, plant and business personnel, suppliers, and contractors.

Kirkland,Washington

Respond promptly to customer calls and e-mails and resolve issues professionally and efficientlyParticipated in training & maintain a high level of product knowledge on the items sold by Metro Call Paging.Maintain strong team performance and positive team morale.Proactively recognize, document and notify supervisor of common problem transactions with our in house computer system.Work with other departments to identify solutions to problems identified through customer interactions.Ensure that activations, returns and refunds are processed timely and accurately.Provide information necessary to ensure carrier payment of commissions.Assist in the creation & documentation of Call Center policies and procedures to ensure industry standard service levels or better.Making sure that documentation is current and reflects best practices.Support to 45 national markets on programming and troubleshooting.Provide technical information to external and internal clients.Responsible for resolving escalated customer issues. Other duties as assigned1996- AT&T Wireless Service National Award1997 & 1998 - AT&T Wireless Service Regional Award

Associate Of Arts (A.A.), Construction Management

Education record