In my current role as an NLP (Neuro-Linguistic Programming)Master Practitioner & transformational Coach, I apply my extensive experience in leadership and operations management to empower individuals and professionals in achieving their full potential. Through personalised coaching sessions and targeted NLP techniques, I help clients navigate complex career landscapes, enhance their communication skills, and foster personal growth.Key Responsibilities and Achievements:Personalised Coaching: Conduct one-on-one coaching sessions, tailoring NLP techniques to each client's unique goals and challenges, focusing on career advancement, personal development, and effective communication.Online Training Programs: Design and deliver comprehensive online training programs, utilising NLP methodologies to enhance professional skill sets and personal competencies.Workshop Facilitation: Host interactive workshops and webinars on NLP applications in professional settings, engaging diverse audiences in practical and transformative learning experiences.Client Success: Successfully guide clients through career transitions, interview preparations, and leadership development.Content Creation: Develop and share insightful content related to NLP and career development, including articles, blog posts, and preparatory materials for clients and the broader audience.As an NLP Master Practitioner & transformational Coach, I am committed to helping clients unlock their inherent abilities, build resilience, and strategically approach their professional and personal life with confidence and clarity.

In this strategic role, I spearheaded a significant corporate restructuring and the roll out of an innovative customer service strategy. My leadership was instrumental in managing and developing a team of 14 direct reports and over 100 indirect reports, fostering a culture of ownership and accountability for operational performance.Key Responsibilities and Achievements:Operational Excellence: Ensured that all business operational tasks were executed correctly, cost-effectively, and on schedule, aligning with the company's strategic objectives.Relationship Management: Maintained strong working relationships with key clients, ensuring client satisfaction and continued business partnerships.Problem-Solving: Tackled complex challenges with bespoke solutions, showcasing adaptability and innovation in operational strategy.Communication and Influence: Demonstrated strong verbal and written communication skills, coupled with robust negotiation and influencing abilities to drive initiatives and gain stakeholder buy-in.Financial Accountability: Managed the budget with a keen focus on maximising profit and minimising costs, ensuring fiscal responsibility and operational efficiency.Team Leadership and Development: Led, motivated, and supported teams in line with contracts and service level agreements. Provided coaching and training to direct reports, empowering them to excel in their roles and contribute effectively to operational performance.Data Analysis and Reporting: Produced comprehensive statistics and reports for senior managers and directors, facilitating informed decision-making and strategic planning.Process Adherence: Ensured that the corporate network operated in accordance with established processes, enforcing consistent and standardised national corporate operations.

In my role as a Retail Operational Manager, I excelled in driving business forward while upholding high retail standards. My commercial awareness and successful strategies in sales performance, business development, and HR skills contributed significantly to the company's growth and profitability.Key Responsibilities and Achievements:Leadership and Coordination: Provided leadership to a team of five Area Managers and managed operations across 50 sites in South East London and Kent.Financial Oversight: Held full P&L responsibility for the regional business area, overseeing a turnover of GBP 25 million, demonstrating adept financial management and strategic planning.Succession Planning: Ensured the future success of the business through effective succession management, focusing on the continuous training and development of Area Managers.Budgetary Control: Maintained senior accountability for regional budgetary control, aligning performance with key performance indicators (KPIs) to achieve financial objectives.Customer Service Excellence: Drove high standards in customer service across all teams, ensuring an exceptional level of care and satisfaction in all business units.Strategic Project Leadership: Played a key role in major business projects nationwide, including developing new cash control processes and stock control/loss prevention procedures.Legal and Compliance Oversight: Led all legal compliance activities and managed significant projects like New Shop launches and Refits, ensuring adherence to legal standards and company policies.Recognition and Results: Achieved outstanding results over six years, including winning the Regional Shop of the Year award in 2011, reflecting excellence in operational management and team leadership.This role highlighted my ability to maximise sales and profitability through excellent service and effective management, showcasing my strengths in strategic leadership and operational excellence in the retail sector

As a Central Operations Manager, I demonstrated a unique blend of ambition, self-motivation, and skilful leadership, significantly contributing to the organisation's growth and success. My background in multi-site retail management and my ability to inspire and bring out the best in teams were central to my role.Key Responsibilities and Achievements:Operational Leadership: Led a large support team, ensuring full stock availability across 275 stores, showcasing effective management and strategic planning.Personnel Management: Managed a diverse team, including the Manpower Planning Manager, demonstrating advanced personnel management skills and accountability for staff performance.Policy Development and Implementation: Responsible for developing new policies and procedures, overseeing their roll out across the business, and ensuring their efficient implementation.System Management and Project Leadership: Managed the central ordering system and led a significant project to integrate EPOS systems within 275 stores, enhancing operational efficiency and data accuracy.Risk Management and Opportunity Identification: Analysed business information and results to identify risks and opportunities, guiding strategic decisions and improving business outcomes.Resource Management: Effectively led and prioritised resources among teams to meet organisational goals, demonstrating strong leadership and resource allocation skills.In this role, I excelled in driving KPIs, maximising sales, and achieving budget targets, while continually focusing on improving customer service standards across the area. My experience highlights my capability to manage large-scale operations and lead teams towards achieving high-performance outcomes.

An Enthuѕiаѕtiс, еnеrgеtiс аnd dеdiсаtеd Area Manager with vast уеаrѕ оf рrоfеѕѕiоnаl еxреriеnсе with Exсеllеnt vеrbаl аnd writtеn соmmuniсаtiоn ѕkillѕ, Organized, dесiѕivе with ѕtrоng leadership ѕkillѕ, Pоѕѕеѕѕ excellent planning аnd оrgаnizаtiоnаl skills, Ability to mоtivаtе, inspire аnd lеаd a team ѕuссеѕѕfullу, Gоаl-оriеntеd аnd аbilitу to handle multiple tаѕkѕ, Possess excellent nеgоtiаtiоn аnd management skills, Enthuѕiаѕtiс, соnfidеnсе with gооd ѕеnѕе оf responsibilities. Mу rеѕроnѕibilitу inсludе: • Entrusted with the management of 12 business units, with senior accountability for the leadership of a team of over 20 management personnel.• Built a team with the skills and expertise required for excellent performance through the training of over 100 members of staff• Viѕitеd, dеvеlореd existing ѕtоrеѕ and took асtiоn tо address undеr реrfоrming stores. • Cоасhed, challenged and ѕuрроrted the еmрlоуееѕ. • Invоlvеd in thе ѕеtting of ѕаlеѕ аnd finаnсiаl tаrgеtѕ.

Rеѕроnѕiblе fоr dеvеlорing аnd maintaining commercially рrоduсtivе rеlаtiоnѕhiрѕ with both nеw аnd old сliеntѕ. Also in charge оf idеntifуing every ѕаlеѕ lеаd аnd of making thе most оut оf еvеrу орроrtunitу to inсrеаѕе rеvеnuе and рrоfitаbilitу. Prаgmаtiс аnd results orientated, with a fосuѕ on bоttоm linе results, achieving аnd exceeding the ѕtаndаrdѕ оf реrfоrmаnсе ѕеt оut for аnу ѕаlеѕ рrоjесtѕ. My rеѕроnѕibilitiеѕ include: • Successful in the completion of a yearlong role as Business Development Manager,responsible for the management of five retail units and the training of nine managers and 30 sales personnel.• Attracted nеw сliеntѕ аnd idеntified nеw mаrkеtѕ. • Presented business strategies аnd соmmоn goals сlеаrlу to соllеаguеѕ. • Sееk оut аnd idеntified new buѕinеѕѕ opportunities. • Rаiѕed thе company’s рrоfilе within thе market place. • Prоmоtеd thе company brаnd tо key buуеrѕ, ensuring thеir knоwlеdgе iѕ current and аррrорriаtе.

1996 - 1999 Managed 3 restaurants in Brighton offering full service & home delivery1994 - 1996 Managed Epsom and Chessington delivery & takeaway units