Responsible for service delivery execution and resource allocation of local operational support, projects, VIP requests and client escalations.Provide technical and procedural support either in the moment or on-site for all deskside technicians across the Government of Alberta Southern region.Oversee and assist training for new technicians/analysts in the local service area.Inform corporate incident management teams of resolution progression and provide SME insight towards high impact problems.Collaborate with supervisors, managers and team members to create workflows, new processes or update existing ones in order to optimize efficiency of the team.

Worked primarily on contract with the Government of Alberta supporting all ministries across several sites in the Calgary region. Provided VIP support for the Premier’s office.Primary responsibilities included supporting desktop hardware and applications. Facilitated hardware repairs in and out of warranty (HP, Dell, Lexmark).Providing onsite support for Tier 3 teams when needed (Network/Print/Video Conference services).Deployment/imaging of workstations and installation of peripherals.Tech trainer for GOA contract providing “best practice” procedures that adhere to client policy.

Diagnosis and repair of out of warranty computer systemsResponsible for the sale and execution of Technology ServicesCoaching of associates on technology products and servicesMicrosoft Advisor status achieved

Sales of computer products and servicesSmall business/Corporate level design of computer systems and networks catered towards several fields including web design, 3D drafting, video editing, day trading and gamingTechnical product support via phone and email