Jon Mazzone Email & Phone Number

Boston, Massachusetts, United States

• Oversees the operations in Ophthalmology services while working collaboratively with Service Leadership and colleagues across the network.• Assists the Senior Vice President in implementing new workflows where needed to meet shifting policies and regulatory compliance changes.• Provide administrative leadership in the Emergency Department and the OPH Hospitalist Service.• Works effectively and collaboratively with peers in other departments at MEEI (research administration, finance, clinical billing, physician services, registration, etc.) to affect a robust infrastructure.• Serves on committees as needed in a leadership capacity representing Ophthalmology.• Proactively identifies opportunities to improve quality, service, patient satisfaction and financial performance metrics Develops and implements improvement plans in collaboration with the Organization, Department and Service leadership• Directly and indirectly supervises clinical operations managers, program administrators, and others in daily delivery of clinical services• Manages the financial planning and performance monitoring of the services. Interfaces with MEE finance teams to ensure that insurance contracting efforts address Ophthalmology billing and reimbursement concerns.• Develops and monitors annual clinical and capital budgets and overall Department goals. Controls and conserves operation expenses and capital purchases aimed at financial stewardship.• Direct the annual operating budget planning for the Department.• Manages the clinic assignments across the network and keeps database current. • Manage and develop a project manager/program manager team in the Department. • Develop, implement and monitor an Ambulatory Operations Plan, in collaboration with colleagues and Service Directors, • Act as the SVP delegate to MEE-wide meetings including but not limited to Compliance. • Participates as an active member of the leadership team in Ophthalmology and member of the SVP’s Cabinet

Greater Boston Area

Primary responsibilities are:- Responsible for the operations of clinical services in Eye Trauma, Glaucoma, Comprehensive Oph, Cornea/Refractive, Uveitis and responsible for 50 or more FTE’s. - Executes the functional strategy for multiple areas and participates in hospital wide initiatives- Plans, hires, and allocates clerical, technical and supervisory staff in all the service areas across the network while working collaboratively with Leadership.- Assists the Director in implementing new workflows where needed to meet new policies and regulatory compliance changes.- Contributes to the implementation of workflow and system improvements, meeting the needs of the Service/Department, utilizing the MEE systems including but not limited to EPIC, Peoplesoft, ADI, etc.- Works effectively and collaboratively with peers in other departments at MEEI (research administration, finance, clinical billing, physician services, patient access) to effect a robust infrastructure.- Develops and monitors annual clinical and capital budgets and overall departmental goals. Controls and conserves operation expenses and capital purchases aimed at financial stewardship.

Greater Boston Area

• Manage Oracle Enterprise Resource Planning (ERP) PeopleSoft and Taleo Recruiting and Onboarding; implementation• Coordinate dependencies between Oracle (OMCS), KPMG and Mass Eye and Ear • Drive complex business decisions for cross functional teams• Monitor and track project budget, statement of work changes, and coordinate contractor invoice payment• Track and facilitate handoff of development items between functional and technical resources• Provide monthly ERP presentations and updates to executive leadership steering committee • Create and facilitate execution of mitigation plans with executive project sponsors and functional users• Develop and execute testing schedules, training and change management• Responsible for management and coordination of project manager internship program• Managed implementation of Epic bolt-on applications; Sunquest Lab Systems, MedAssets xClaim and Televox ASP• Managed full project life cycles for both agile and traditional methodologies • Reviewed and compiled monthly surgical volume and operating room dashboards for Operations committee• Worked with Chief Operating Officer on analysis and compilation of utilization metrics • Compiled and reconcile profit and loss summaries related to physician revenue

Greater Boston Area

• Managed highly visible Implementation at Brigham & Women’s Health Center, Dana Farber Cancer Institute, Massachusetts Eye & Ear Hospital, Newton Wellesley Hospital and Massachusetts General Hospital • Responsible for development and performance management of 4 direct reports• Supervised and delegated work assignments pertaining to Cadence implementation team • Establish processes and interim milestones to ensure adherence to critical path deadlines• Managed team implementation dashboards to highlight team status metrics • Created and executed mitigation plans for identified issues and risks • Facilitated and lead meetings with project teams and program executive leadership • Actively support PMO with design documentation, testing plans and training curriculum

Greater Boston Area

• Managed successful scheduling system Go Lives for Newton Wellesley Hospital and Massachusetts General Hospital • Interim Co-team manager throughout NWH and MGH implementations including Template and Appointment conversion of over 500,000 future visits• Provided daily Go Live critical issues status to both project and entity executive leadership• Applied lessons learned, develop approach and strategy for build, change control, and complex processes• Facility Structure Lead responsible for analysis, design and build of initial core entity infrastructure • Worked collaboratively with all project application teams in order to identify cross team dependencies and impacts• Facilitate meetings with executive leadership from Partners eCare and Partners entities• Analyzed and conducted system configuration for Epic Cadence department build • Collaborated with various Entity/Executive councils to identify operational workflow impacts and mitigation plans to achieve enterprise design decisions to create patient workflows. Designed workflows used as an input for integrated and application testing • Executed specific task activities as outlined in the week by week project plan

Greater Boston Area

June 2012 – March 2013Applications Analyst II, eCare Project: Epic CadenceNovember 2010 – May 2012Applications Analyst II, Compass Project: Siemens Soarian SchedulingFebruary 2008 – November 2010Applications Analyst II, MGH-MGPO Ambulatory Scheduling Systems

Greater Boston Area

Secretary of the Commonwealth of Massachusetts, Boston, MA Voter Registration Information System (VRIS) Business Analyst

Salem, New Hampshire

• Implemented, upgraded and maintained the hospital financial and clinical systems • Developed, documented, implemented operating policies and procedures • Conducted training sessions for new hires and new upgrades

Framingham, Ma