-Key Account & Distributor Planning-Product positioning and promotion at key accounts-Indirectly managing assigned Distributor Sales force in the sale and distribution of DCC products-Building new and maintaining existing business with assigned and prospective accounts-Budgeting, forecasting, pricing, sampling, new product ideas

• Manage inventory planning, logistics and order processing functions over multiple plants, warehouses, and offices. • Responsible for 17 reports, (10 direct) between the global head office in Toronto, UK sales office and Ajax distribution centre.(13 salaried – 4 unionized employees) • Develop and manage 2 annual operating budgets of $1MM each. • Prepare annual and update monthly business plans for 3 of the 4 core DCC businesses. • Make recommendations to Executive on adjusting level of operations required to meetthe strategic goals.• Report on all ISO 9001 KPI’s at Management Review• Manage the customer complaint process.• Management Representative for EH&S committee.

Managed all aspects of 60,000 square foot - 7 dock Distribution Centre-1 salaried & 4 unionized employees-daily schedule of tractor and fleet of trailers for plant transfers and GTA customer deliveries

• Responsible for 5 direct reports. Interviewed, hired and trained new quality customer service representatives. Performed annual performance reviews.• Provided detailed monthly departmental reports and updates to senior management. • Maintained Customer complaint log and handled complaint investigation/resolution. • Developed rapport with the customer base by handling difficult issues with professionalism. • Responsible for all order processing of direct customers in the US, 2 US distributors and all inter-company stock transfers globally.• Negotiated contracts with outside transportation providers to minimize costs to the company and customers. • Reconciled inventories at all outside warehouses.

• Reviewed new customer orders and requests and manually entered data into a centralized database.• Coordinated rush orders and order changes. • Acted as a liaison between logistics, carriers, and customers. • Resolved problems for customers, warehouses, and carriers. • Produced shipping documents and updated shipment status information. • Completed all necessary customs documents and other paperwork.• Issued quotations to customers and distributors.• Issued sample requests.