I was internally promoted to Lead Engineer as I was working at this level for over 6 months. Still performing full stack engineering regularly, but being involved in more technical leadership decisions, 1-2-1's, and scheduling.- Mentoring junior and mid-level engineers with helping to build confidence and upskilling.- Architectural decision-making for new service components deployed onto the SaaS platform.- Lead decision-maker in technical backlog grooming sessions.- Further tech evangelism, trialling new software and services and demonstrating it to the team.- Spearheaded engineer recruitment efforts, fostering a high-calibre team.- Collaborated closely with the CTO, influencing critical strategic decisions across the software lifecycle.- Presented monthly engineering updates to the business in our company all-hands meetings- Designed and implemented a new service offering based on Kubernetes, NestJS, Typescript, and PostgreSQL, this enterprise-grade platform aimed at enabling open banking in countries around the world- Increased the performance of an immutable logging service by 1500% (30 TPS to 500+ TPS) using serverless event-driven architecture. (AWS SNS, AWS SQS, AWS QLDB, AWS S3)- Designed and implemented multi-account VPC sharing network architecture to reduce network complexity (AWS VPC, AWS VPC Sharing)- Created and presented at in-person and virtual AWS meetups on software used in my dev role.

Hired as a founding engineer to help create a high transaction regulatory checking platform. Worked on all parts of software engineering for the team.- Full stack engineer (with infra and operations leaning) - Active Development of greenfield services - Architecting and designing new services - Automating away TOIL to improve developer efficiency- Migrated EC2 REST API to ECS Fargate (AWS ECS, AWS Fargate)- Architected Cross Account VPC deployment (AWS Transit Gateway)- Designed and implemented many AWS Lambdas across a wide range of situations (AWS Lambda) - High Transaction Certificate Checking (AWS DynamoDB, AWS Redis) - Data Manipulation Service (AWS RDS, AWS S3, AWS SNS, AWS SQS)- Create Dashboards and Alerts for mission-critical systems (AWS Cloudwatch, Datadog)- 1st/2nd/3rd line support via customer queries, through resolving service issues and outages- Helped developed multi-account deployments (AWS IAM, AWS VPC)

After excelling as Change Manager for a year I was asked to move into Operations. This role was originally quite diverse for the first 1.5 years. The role consisted of a combination of 3rd line support, NOC engineer, assisting deployment of hardware and software to our cloud platform.Since the start of 2018, I have been specializing to project deployments only, assisting in 2 oversea datacenter deployments, with a third and fourth this year. I am also part of our companies initiative to adopt containerization in as many areas as possible, to reap the benefits of CI/CD deployments and reducing time to resolution.

I was headhunted internally for the role of Change Manager due to my depth of knowledge of our diverse cloud platform, my diligence in following the current change process, and my interpersonal skills to lead weekly change advisory board meetings.Typical duties include:- Reviewing all changes on the platform, checking that the scope of the works, testing, and rollback procedures were detailed so that any impact to the platform was reduced as much as possible.- I was the leader of internal and external weekly change advisory board meetings, giving a high-level overview of all changes that were taking place the following week, along with explaining why certain changes failed.- I was instrumental in reducing failed changes, implementing better change procedure, and making sure the right questions where always asked and answered on high profile changes to our cloud platform.

The main aspect of this role was to help provide excellent customer facing 1st and 2nd line support for high-value customers, helping pinpoint issues when the customer may have not been very technical.Typical duties included:- Analyzing call data records, application logs, and system performance logs to assist third line support engineers and software engineers in understanding potential causes for any issues/bugs that arise- Writing clear and concise tickets for every customer-facing call I received, allowing other support engineers to easily pick up the investigation as quickly as possible.- Lead speaker on weekly customer calls to walk them through current open ticket and next lines of investigation. Biggest achievement: Instigating and completing a complete web server refresh project, increasing the resiliency and reliability of all of our entire web estate, thus drastically reducing the number of tickets potentially raised.