Jon O'Brien Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Australia

In collaboration with GWI lines of business in Information and Data, Policy and Performance, Governance and Security, Strategy and Advisory, I will coordinate activities across Public Sector engagements to create exceptional customer and social value. Exploring the world through an Information and Data lens, I will leverage GWI’s capabilities in a Public Sector context to unlock value, create new insights, inform decision making, solve complex and varied problems, Inspire Discovery and Empower Action.

Brisbane, Australia

Spent time with my family, travelled and caught up with home improvement projects.

Brisbane, Australia

As State Manager Jon is accountable for sales, revenue, customer experience, project governance, service management and the overall relationship between Telstra and a portfolio of customers that includes Telstra’s top 100 customers in Queensland across Government, Not for Profit and Enterprise customers. The team Jon leads consists of 45 people, across Sales and Service operating in a matrix structure with a large virtual team including specialist groups and Telstra acquisitions (~100 people). The revenue and sales accountability of the customer portfolio is in the order of hundreds of millions per annum.Jon’s preferred leadership style is best described as the Servant Leadership. Jon’s view on what motivates people is most aligned to the work by Daniel Pink, where he discusses that people are motivated by autonomy, mastery and a sense of purpose. Jon’s own sense of purpose is about creating a legacy, whether that be for the state, the people I work with or the company I am working for.Jon holds a Bachelor Degree of Electrical and Electronic Engineering (MIEAus, CPEng, NER), a Bachelor Degree of Economics and has completed post graduate management studies at the Australian Graduate School of Management and Macquarie Graduate School of Management. Jon has previously held the role of Deputy Chair of the AIIA Queensland branch and is currently the longest serving member of the Queensland AIIA committee.Jon is a Director on the Board of Open Data Institute Australian Network and sits on the QUT Digital Media Advisory Board.

Brisbane, Australia

As head of Telstra’s Government business in Queensland, Jon is responsible for the overall relationship between Telstra and Queensland Government, leveraging Telstra’s capability to support Queensland Government create a prosperous, robust and innovative State. Jon's work with Government has focused on creating a legacy for the state by building digital infrastructure capability that creates a better connected Queensland. Jon has over 20 years' experience in the ICT industry, commencing his career in Telstra, designing and building Telecommunications infrastructure across North Queensland, including the Cape and Torres Strait Islands. Jon has held many roles in Telstra across the disciplines of Engineering, Marketing, Product Development and Sales. Jon holds a Bachelor Degree of Electrical and Electronic Engineering (MIEAust CPEng NER), a Bachelor Degree of Economics and has completed post graduate management studies at the Australian Graduate School of Management and Macquarie Graduate School of Management. Jon has previously held the role of Deputy Chair of the AIIA Queensland branch and is currently the longest serving member of the Queensland AIIA committee.Jon is also a Director on the Board of ODIQ.

Brisbane, Australia

Scale: Line control of a Relationship Management Sales Team of 7 - 12 Account Executives and 1 - 2 Sales support, with functional control over 5 Specialists and Technical resources. A revenue accountability of $ 100 million with a new business sales target of $ 20 - 25 million. The customer base covers all industry segments (Retail, manufacturing, Finance etc), including Aged Care, Private Health and Education. A number of the customers are recognizable brand names and listed on the Australian Stock Exchange.

Scale: Line control of a team of 7 Account Executives, 1 Sales support, and a Communications Consultant. Functional control over 2 Specialists and Technical resources. A revenue accountability of $ 30 - 40 million with a new business sales target of $ 10 - 15 million. A small corporate customer base covering all industry segments.

New Market Initiatives - involved assessing market opportunities for new products and services in the SME space. The area of focus was the online experience and transactional initiatives, which included identifying and developing new solutions, as well as looking at opportunities where you could bundle to provide a full solution package (TBX, Biz-online, Keycorp, Pay-connect etc.

Cains

As the Team leader I coordinated all activities for this group on behalf of the North Queensland Account Director. These included re-aligning portfolios, tagging issues, setting and completing KRI's for the Account Executives, and developing a work plan for the Sales support person.

CairnsAccount managed a portfolio of 80 - 120 customers, ranging in spend from $15 000 upwards (average portfolio size was about $ 4 - 6 million). These customers were predominantly small and medium enterprise businesses with local decision making capabilities.As a measure of my success, the sales rating system was a 1 - 5 scale, for all quarters barring my first quarter on plan I achieved a rating consistently above 4.

CairnsResponsible for all facets of Customer access network design and planning for the region that included the Torres Strait Islands, south to Cardwell, Tablelands and Cape areas. This included all technologies including radio systems, optic fiber and copper cable design.

Cairns, Townsville and MackayThe role covered all elements of CAN design, Network switching design, radio path design as well as capacity planning.

won the position of Account Director for North Queensland, the team consisted of 8 x Account Executives, 2 x Sales support, 2 x Telephone Account Managers, and a Business Administrator.

This was a broad role that covered product development, the creation of business cases for product acceptance through a Gating process, to managing the design and rollout of the first Pay-TV network to hotels and business in the Cairns area.

Engineering, Engineering

Mangement, General Management

Bachelor, Economics

2005 Australian Graduate School of Management General Managers Program