Jon O'Brien Email & Phone Number

Brisbane, Queensland, Australia

I head up the Australian and New Zealand operations of InfoConsulting, a leading IFS Premium Partner. Our focus is helping our Customers achieve their goals and true value from their software investments through digital transformation in ERP and EAM. We focus on key verticals being Manufacturing, Mining & Mining Services and Construction.

Australia

In this role, I directed the Consulting/Customer Success P&L, including budget and margin targets for Australian operations. I developed sustainable relationships with IFS customers and partners whilst optimizing KPI reporting programs. Established and adopted IFS global practices through customer success, value improvements, business solution scoping and implementation methodology. My additional top contributions in this position include: ► Earned recognition as member of IFS… Show more In this role, I directed the Consulting/Customer Success P&L, including budget and margin targets for Australian operations. I developed sustainable relationships with IFS customers and partners whilst optimizing KPI reporting programs. Established and adopted IFS global practices through customer success, value improvements, business solution scoping and implementation methodology. My additional top contributions in this position include: ► Earned recognition as member of IFS Australian executive team; established business strategy and vision ► Secured dynamic outcomes for consulting services: achieving operating margin above budget► Captured growth in business operating margin—over 20% in 12 months► Maintained excellent operating margin for the business, despite COVID-19 pandemic ► Forged Consulting/Customer Success team; mentored and coached a team of Consultants, Project Managers, Solution Architects and Consulting Managers (34)► Drove service sales, and capture of software licensing estimates and contracts► Excelled as project sponsor for IFS implementations, participated in Customer Executive steering committee meetings Show less

Brisbane, Australia

In this role, I championed key initiatives for IFS customers across Enterprise Asset management, Service Management and Enterprise Resource Planning projects. I also directed complex pre-sales activities including solution scoping—to accommodate prospective clients—aligned with established business objectives. My additional top contributions in this position include: ► Led management of five key ERP projects (valued at between USD $500K and $2.5M) across aviation, gas… Show more In this role, I championed key initiatives for IFS customers across Enterprise Asset management, Service Management and Enterprise Resource Planning projects. I also directed complex pre-sales activities including solution scoping—to accommodate prospective clients—aligned with established business objectives. My additional top contributions in this position include: ► Led management of five key ERP projects (valued at between USD $500K and $2.5M) across aviation, gas exploration/operations, high-tech manufacturing, and global mining ► Excelled as pre-sales representative managing services and SaaS programs (IFS Managed Cloud in Australia)► Working closely with Customers to achieve their digital transformation program success, using value improvement and realization programs Show less

Brisbane, Australia

directed the Payroll Services team, delivering managed payroll for 2,000 staff. I ensured swift project delivery and support to our client base.My other key contributions in this role include: ► Managed monthly forecast and services budget—as well as all KPIs for company resources—and employed Microsoft Sure Step project management methodology► Recruited, coached, and mentored top teams—and created opportunities for education and professional development ► Directed 10 client… Show more directed the Payroll Services team, delivering managed payroll for 2,000 staff. I ensured swift project delivery and support to our client base.My other key contributions in this role include: ► Managed monthly forecast and services budget—as well as all KPIs for company resources—and employed Microsoft Sure Step project management methodology► Recruited, coached, and mentored top teams—and created opportunities for education and professional development ► Directed 10 client projects (across construction, franchise services, wholesale distribution, professional services, and mining)—with budgets from $60K to $800K ► Led five key ERP projects in across high tech, aviation, gas exploration and operations ► Orchestrated PMO for reviewing and controlling all projects—including budget management and documentation Show less

Brisbane, Australia

I directed IT management operations and led a six-member staff. In this role, I accommodated 40 users as the key support person for a new ERP system—MS Dynamics AX2009—for financials, warehousing, accounts payable, and enterprise asset maintenance.My other key accomplishments in this position include: >> Researched and identified successful outsourced software solution for a hosted ERP application >> Captured significant cost saving initiatives—amounting to… Show more I directed IT management operations and led a six-member staff. In this role, I accommodated 40 users as the key support person for a new ERP system—MS Dynamics AX2009—for financials, warehousing, accounts payable, and enterprise asset maintenance.My other key accomplishments in this position include: >> Researched and identified successful outsourced software solution for a hosted ERP application >> Captured significant cost saving initiatives—amounting to $1.2M/year within telecommunications, software support, and outsourced services; significantly slashed IT operating budget► Identified areas for improvement within software updates and data integrity► Developed and implemented a dynamic ERP software training program► Key member of mine improvement programs covering automated capture of data from machinery, haulage rates, mill processing rates. Assisted with the setup of new mine camps and operations covering IT and communications.► Secured $600K in company savings by implementing data centre in Australia for all core applications (with disaster recovery plan) Show less

Brendale

In this role, I led all IT services and operations. I served as the ERP Functional Consultant overseeing business analysis, AX scope and design, testing, and user training. I also managed outsourcing of Level 3 support and software development projects. My additional top accomplishments in this role include: • Spearheaded a fully integrated e-Commerce solution—for both B2B and B2C sales channels• Orchestrated migration from dedicated server environment to virtualized system… Show more In this role, I led all IT services and operations. I served as the ERP Functional Consultant overseeing business analysis, AX scope and design, testing, and user training. I also managed outsourcing of Level 3 support and software development projects. My additional top accomplishments in this role include: • Spearheaded a fully integrated e-Commerce solution—for both B2B and B2C sales channels• Orchestrated migration from dedicated server environment to virtualized system (with storage attached networking)—and implemented SQL Enterprise Cluster environment • Devised multiple initiatives for enhancing business processes with an internal ERP for sales forecasting, business intelligence reporting, and demand planning • Enhanced EDI solution, achieving improved trading relationships with top clients (Big-W, Coles, JB Hi-Fi) • Acquired and employed extensive knowledge of SharePoint 2010 and 2013• Captured automation of core business reporting via Microsoft BI tools (SQL analysis services and SSRS) Show less

Graduate Certificate, Customer Success Management

Executive Certificate, Health Services Administration

Bachelor Of Business, End User Computing

Senior Certificate, Information Technology