Jon O'Dowd Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Tempe, Arizona

Phoenix, Arizona Area

• Manage and implement the Quality Assurance processes supported by Global American Express Tech.• Create Test Plans, Test Cases, Test Approaches and Use Cases• Ensure delivery of quality software rollouts.• Develop and execute manual and automated test cases• Manage, track and monitor defect and resolution activities through coordination with dev staff• Track and implement best practices while troubleshooting defects involving complex systems.• Analyze QA metrics and collaborate with dev staff to drive improvements in overall testing processes and techniques.• Collaborate across multiple, cross-functional teams to skillfully execute on milestones and deliverables meeting project timelines.• Communicate effectively with all levels of management

Phoenix, Arizona Area

• Managing the definition, implementation and integration of quality principles and processes into the design and development of software and IT processes.• Accountable for all testing activities aligned to my global portfolio.• Manage a team of 10 to provide guidance and subject matter expertise to development teams on Testing & Quality Assurance methodologies and processes.• Ensure that quality methods and procedures are executed.• Coordinates and facilitates the Testing & Quality Assurance activities across programs/projects within cross-functional projects in US, Canada, EMEA, AUS, LAC, and JAPA regions.• Design, monitor and analyze metrics for implementing quality improvement initiatives.• Built and maintained global relationships to support projects and deployments.• Collaborated across multiple, cross-functional teams to skillfully execute on milestones and deliverables ontime and within budget.• Defect and Risk Management activities relating to resolution of defects across my global team.• Communicated effectively to all levels of management.• Develop relationships with tech teams to drive improvements in overall testing processes and techniques.• Plans and validates program/project testing strategy, providing advice on prioritization of testing activity insupport of identified risks.• Ensures the adequate levels of Testing & Quality Assurance resources are available to meet program/projectdelivery schedule expectations.• Strong leadership presence with collaboration and influencing skills