- Manage team responsibilities and own client requests to reduce dependence on senior leadership.- Complete proposal work to aid project in developing sales opportunities.- Manage financial forecasts to ensure targets are met.- Plan and execute improved real-time monitoring and alerting for business critical business processes to minimize risk of downtime.- Foster collaboration between interfacing teams, while promoting best practices related to Agile and DevSecOps.

- Responsible for supporting customers for several product lines related to the iOS and macOS operating systems.- Provide guided learning to customers to instill confidence in their abilities and in Apple products.- Actively work with teammates to review best practices, emerging issues, and important policies and procedures.

- Developed and maintained two business-critical internal applications using Bootstrap, jQuery, and React.js for the front-end, written in PHP on the backend with a PostgreSQL database.- Integrated with an enterprise collaboration platform to facilitate data migration and analysis via a REST API and utilizing CRON jobs to automate ingestion of data.- Participated in daily SCRUM meetings with Product Owners to communicate user story updates and present demonstrations of completed user stories.- Developed an image gallery search to help Advisors identify fraudulent customer claims by scraping a REST API for images associated with submitted issues.

- Developed project charter to clearly define the vision and goals for the project.- Improved overall project team efficiency through revision of most internal process and procedures related to employee feedback.- Conducted calibrations with team leaders within the project to ensure the processes were being adhered to and provided coaching when needed.- Collaborated with other lines of business to gain expertise and reduce duplication of effort.- Organized and led project team meetings once per week to communicate with key stakeholders and review the progress of project goals.- Created visualizations in Tableau from Teradata data source to communicate metrics to key stakeholders and proposed changes to the project to ensure long-term project success.

- Directly oversaw approximately 70 residents and ensured the safety of each resident. - Reported, and followed-up on all facility maintenance issues to ensure facilities were clean and well maintained.- Assisted residents in solving issues to ensure they were satisfied with current living conditions.- Organized and executed weekly events to engage residents in the community.- Clearly communicated with my supervisors to ensure that all expectations were met.