Jonathan O'Neill Email & Phone Number

Washington D.C. Metro Area

- Manage team responsibilities and own client requests to reduce dependence on senior leadership.- Complete proposal work to aid project in developing sales opportunities.- Manage financial forecasts to ensure targets are met.- Plan and execute improved real-time monitoring and alerting for business critical business processes to minimize risk of downtime.- Foster collaboration between interfacing teams, while promoting best practices related to Agile and DevSecOps.

At Home

- Responsible for supporting customers for several product lines related to the iOS and macOS operating systems.- Provide guided learning to customers to instill confidence in their abilities and in Apple products.- Actively work with teammates to review best practices, emerging issues, and important policies and procedures.

At Home

- Developed and maintained two business-critical internal applications using Bootstrap, jQuery, and React.js for the front-end, written in PHP on the backend with a PostgreSQL database.- Integrated with an enterprise collaboration platform to facilitate data migration and analysis via a REST API and utilizing CRON jobs to automate ingestion of data.- Participated in daily SCRUM meetings with Product Owners to communicate user story updates and present demonstrations of completed user stories.- Developed an image gallery search to help Advisors identify fraudulent customer claims by scraping a REST API for images associated with submitted issues.

At Home

- Developed project charter to clearly define the vision and goals for the project.- Improved overall project team efficiency through revision of most internal process and procedures related to employee feedback.- Conducted calibrations with team leaders within the project to ensure the processes were being adhered to and provided coaching when needed.- Collaborated with other lines of business to gain expertise and reduce duplication of effort.- Organized and led project team meetings once per week to communicate with key stakeholders and review the progress of project goals.- Created visualizations in Tableau from Teradata data source to communicate metrics to key stakeholders and proposed changes to the project to ensure long-term project success.

Blacksburg, Va

- Directly oversaw approximately 70 residents and ensured the safety of each resident. - Reported, and followed-up on all facility maintenance issues to ensure facilities were clean and well maintained.- Assisted residents in solving issues to ensure they were satisfied with current living conditions.- Organized and executed weekly events to engage residents in the community.- Clearly communicated with my supervisors to ensure that all expectations were met.

Master Of Information Technology, Information Technology

Graduate Certificate, Cybersecurity Management

Graduate Certificate, Business Analytics And Data Mining

Bachelor Of Science (B.S.), Biology