Willis Asset Management Limited is an award-winning independent engine and airframe consultancy firm with Part 145 maintenance capability and Part M CAMO approval, who leverage a unique 20-year heritage of unrivaled aircraft engine asset IP and technical expertise to offer compelling asset solutions for airlines, lessors, MROs and financiers.As Sales Director for the Americas, my primary responsibility is to increase the volume of new business revenue across the Willis Asset Management Limited service platform. To accomplish this, I work to develop target customers, progress valid opportunities, and secure new business revenue streams. A key objective of my role is to create long term relationships that benefit both my company and my customers.Engagement with all relevant areas of the Willis organization is a significant aspect of my role, and I act as project manager through all stages of the sales process – from origination to contract, maintaining responsibility for timeliness and effectiveness of all opportunity progression.My role is heavily customer-facing, and I serve as an ambassador of Willis Asset Management Limited and the wider Willis Group, its brand, ethics, and business vision.

As Tsunami’s lead business development resource, I identified and executed on new business opportunities while extending existing relationships. During my time at Tsunami, I created a new Business Development/Sales Process, led the implementation of a new CRM system, and led efforts to grow the Sales Pipeline by nearly 500% YOY, including an increase in both revenue potential and client diversification.

Leading a team of Account Managers and Estimators, I was responsible for driving growth of new business and increasing satisfaction of existing clients. Reporting directly to the site General Manager and working closely with the Corporate Business Development team, I established new processes for processing Requests for Quote (RFQ), generating proposals, monitoring existing bids, reporting on the sales backlog, and reviewing new contracts.Key Contributions:- Successfully managed the migration of an antiquated RFQ/proposal process into an efficient value stream built on the Salesforce CRM platform.- Achieved customer diversification targets by securing contracts with new clients.- Increased efficiency of managing contracts and sales orders through a radical transformation of data management in the Enterprise Resource Planning (ERP) system.

I focused on strategic development and growth of TES engineering and consultancy services, engine lease, trading, material solutions support and the wider business as a whole. I was responsible for developing specific solutions for customer needs on the CF6-80C2, RB211, PW4000, V2500 & CFM56-3/5/7 engine types, with additional consultancy services support for PW1000GTF, LEAP-1X, Trent500/700/800 series, and GE90/NX engines. Relying on industry contacts and strategic knowledge, I increased our customer base and business growth within the Americas region.Key Contributions:- Signed agreements with multiple new customers, securing more than $200,000 total contract revenue.- Developed new methods for presenting service offerings to customers, resulting in greater flexibility for clients.

I provided strategic leadership of the aftermarket operations customer service function to position P&W repair and engine centers for growth. Specifically, I was responsible for developing strategy and tactics to enable the commercial aftermarket organization to be number one in market share, MFA (Market Feedback Analysis), earnings growth and return on sales through best in class customer service. My key focus was on standardizing communications processes and best practices throughout the aftermarket network to drive a renowned customer service reputation.Specific deliverables included: - Developing functional excellence in aftermarket operations customer service processes - Responsible for internal coordination, barrier removal, and networking to develop working relationships and adopt standard processes and procedures- Leading the organization in accurately and consistently identifying issues, to enable quick problem resolution through use of the ACE operating system- Training, coaching, and developing indirect customer service aftermarket operations team members; strengthening the bench- Using data and an analytical approach to drive innovation and customer satisfaction including analysis of past initiatives, sales competitive positioning and benchmarking- Supporting sales campaigns as required

Eagle Services Asia (ESA) is a joint venture between Pratt & Whitney and Singapore Airlines Engineering Company. ESA overhauls approximately 200 large commercial jet engines annually, supporting nearly $1B in sales.I provided leadership to a team of Customer Account Managers and Customer Support Officers; my team of employees was responsible for full oversight of engine maintenance shop visits for our airline customers. My customer portfolio included commercial passenger, charter and cargo airlines located throughout Asia, Europe, and N. & S. America.Daily responsibilities included:• Supporting organizational production needs that required customer engagement• Cross-functional coordination to provide technical and logistical support for typical and out-of-scope customer service requests• Working jointly with Sales & Marketing to ensure seamless transition from new contracts to tangible support of customers• Proactively and creatively resolving customer problems• Maintenance scheduling• Responding to invoice queries• Driving continuous improvement initiatives• Ensuring customer satisfaction before, during and after all shop visits.Broader role:• I led ACE Gold implementation and drove towards strong, robust and mistake-proof standard processes.• I supported key organization goals:o Cashflow – Ensured A/R is kept current; drove overdue balances to closure.o Delivery – Supported Operations, Materials, Production Control, Finance, Sales & Marketing (among others) as part of the combined effort to deliver our core product.o ACE (Achieving Competitive Excellence) – Chairman of MFA Subcommittee, continuously championing improvement of both internal and external MFA (Market Feedback Analysis) processes.o EH&S – Chairman of subcommittee responsible for encouraging employee engagement in environmental, health and safety initiatives.o Quality – Active member of the Corrective Action Board and the COPQ (Cost of Poor Quality) committee.

-Execute daily the provisions of the FedEx PW4000 Fleet Management Program (FMP) contract to ensure customer satisfaction, maintain P&W compliance with contractual obligations under the support agreement, and drive the customer fleet towards lowest total maintenance cost.-Lead a team responsible for the Manage Engine Removal process as an ACE Application Procedure (AP) Designee; active participant in the Service Programs ACE Council.-Coordinate resource and technological requirements across functional boundaries, acting as a liaison between the customer and a variety of groups within P&W (Customer Service, Commercial Serviceable Assets, Line Maintenance Services, GSP Materials Planning, and Overhaul Centers).-Manage regular Maintenance Planning Committee (MPC) teleconferences between Service Programs, FedEx, and Eagle Services Asia to ensure complete on- and off-wing support for the FedEx PW4000 fleet (155 engines).-Communicate status of FMP program metrics to P&W management, customer and other team members via (internal) Portfolio Reviews and (external) Business/Technical Program Reviews.-Develop and maintain shop visit forecast, and monitor engine overhaul shop activity to ensure the correct workscope is carried out and unnecessary costs are avoided.Manage Cost of Sales and shop visit volume mix, monitor accounts receivable balance, and create/approve over-and-above (O&A) invoices to provide support to Service Programs financial objectives.-Coordinate the shop visit induction plan for all FMP and PWEL engines at Eagle Services Asia as the primary Service Programs designee for the ESA Skyline process.

-Responsible for providing engineering support for the repair of Line Replaceable Unit (LRU) hydro-mechanical controls on Auxiliary Power Units (APUs).-Product base included: Fuel Controls/Pumps, Flow Dividers, Cooling Fans, Bleed Control Valves, Starter Motors.-Scope of duties included: Reliability, turn-around-time (TAT) and cost analysis; Development of repair workscope instructions, ensuring compliance with customer contractual obligations; Technical direction of manufacturing processes; Failure analysis; Logistical support.-Team leader in various customer support activities, including database management of "low-time removal" or "rogue" units.-Responsible for ongoing projects related to streamlining process flow in an effort to reduce costs and minimize defects in the repair environment.

Pratt & Whitney Composites-Responsibilities included direct engineering support for manufacturing technicians, creation of shop routers, analysis of business unit metrics, streamlining of process flow.-Led repair development efforts on parts including PW4000 Exhaust Nozzles, Air Intake Cowls (Inlets), Fan Exit Guide Vanes (94"/100"/112"); Hamilton-Sundstrand APS3200 Inlet Plenum, Fan Inlet Duct, Fan Exhaust Duct; CF6-80 & CFM56 Outlet Guide Vanes; A319/A320/A321 Ram-Air Flow Plenum; F117-PW-100 Fan Exit Guide Vanes-Secured additional business for company representing $2 million potential annual revenue due to the completion of project development work.-Protected and fulfilled new commercial and military Overhaul & Repair contracts.-Trained new repair development engineers

-Studied and trained for MCSE certification-Provided help-desk support for city government associations-Assisted in new hardware/software rollout at local educational institution

Participated in process improvement "Tiger Team" IPT for composites manufacturing.Resolved 50% parts re-work and scrap rate impacting multiple stages of manufacturing.

-Designed and analyzed structural repairs of the 727 fuselage-Worked in Customer Service environment, supporting AOG situations

-Supported design of the 737-Next Generation wing-box-Created/revised engineering drawings, parts lists