Role Summary:• Account Orchestration - Aligning Microsoft's suite of offerings with customers' unique needs, ensuring maximum value from their investments in Microsoft solutions and support. Managing a diverse account portfolio including $2 mil Unified Support Enterprise Accounts and a $9 mil Microsoft Azure Consumption Commitment (MACC).• Customer Obsessed - Building a deep understanding of the customer's business priorities, objectives and needs to consistently increase operational health, performance, and business capabilities.• Delivery Excellence - Collaborate with C-Suite/Executive stakeholders to develop and execute comprehensive success plans outlining: strategic initiatives, program milestones, and proactive solutioning. • Digital Transformation & Adoption - Drive customer adoption and engagement through consumption programs including training, workshops and managed solutions (Architectual reviews, POC's, Upskilling's, Product Activation's, Pilot's, Optimization Assessments)• Trusted Adviser - Provide fundamental and directional expertise on Microsoft's three (3) cloud (Azure, Dynamics and Modern Work) solutions.Meaningful Success: • FY25 HOLA Intern Mentorship Program | Leader• FY25 Hispanic & Latinx Org of Leaders in Action (HOLA) - DFW Educational Outreach | Mentor• FY24 Hispanic & Latinx Org of Leaders in Action (HOLA) - Educational Outreach Member of the Year• FY24 Hispanic & Latinx Org of Leaders in Action (HOLA) - DFW Educational Outreach | Mentor• FY24 Aspire Intern Program - Mentor • FY23 Aspire Champ - Continued Onboarding Champ in ACE (Aspire, Connect, Empower)• FY22 Aspire Intern Cohort - Leader Certifications Obtained:• SC900• PL900

Role Summary: Provided expert troubleshooting and resolution of complex technical issues on iOS and MacOS platforms, refining problem-solving abilities while delivering exceptional customer service to a global clientele of Apple users via KellyConnect. Cultivated an in-depth understanding of Apple's ecosystem and product knowledge, consistently delivering efficient and effective solutions to address users' concerns.

Role summary: Crafted comprehensive technical documentation and instructional materials tailored to diverse audiences, ensuring clarity and accuracy in conveying complex concepts. Created digital content on social media platforms (Facebook, Instagram, Twitter (x)) to enhance the presentation and delivery of documentation, including video tutorials, interactive guides (ifixit), and online help systems.

Role Summary: Led a high-performing sales team to consistently surpass revenue targets by implementing innovative sales strategies and fostering a customer-centric sales culture, resulting in a significant increase in both sales volume and customer satisfaction. Leveraged strong leadership skills and in-depth industry knowledge to coach and develop sales associates, driving continuous improvement in sales performance.

Role Summary: Gained invaluable experience architecting and implementing robust cloud infrastructure solutions tailored to meet the organization's evolving needs. Leveraging cutting-edge technologies and best practices, I collaborated with cross-functional teams to optimize performance, scalability, and security, ensuring seamless integration of cloud services across the enterprise.