Jon Roberts Email & Phone Number

Bristol, Gb

Bristol, England, United Kingdom

Finance, Administration, Customer Service & marketing management for an electrical contractor based in Bristol concentrating on the commercial and industrial sectors. I have been providing Business Electrical with these services since 2019 over a period of sustained growth and profitability in uncertain and sometimes difficult trading conditions.Duties & Responsibilties:Accounting and finance: Invoicing and credit notes ✦ Credit control ✦ Bank reconciliation ✦ Managing cash flow to meet and pay all liabilities including: wages, subcontractor bills, accounts payable, expenses, VAT, payroll taxes and corporation tax ✦ Reporting and Planning ✦ Running P & L reports on larger/extended works ✦ Applying for financial support including furlough, coronavirus support grants, bounceback loans and various grant fundingAdministration/operations: Scheduling and daily planning ✦ Reactive logistical and administrative support for teams during the working day ✦ Fleet management ✦ Implementing and maintaining CRM.Marketing: ✦ Writing content and collating imagery for company website, social media, third-parties ✦ Technical and on page SEO ✦ Google Adwords ✦ Review ManagementHuman resources: Onboarding new employees and subcontractor, gathering all relevant information to set them up on PAYE or CIS ✦ Gathering and filing employee information ✦ Updating contracts of employment ✦ Personnel management with eye towards maintaining company moraleCustomer service; Main point of contact for enquiries via telephone, email and website ✦ Company diary management ✦ Account management of regular customers ✦ Handling enquiries, queries and complaints insofar as product knowledge permits ✦ Aftercare

Bristol

Finance, HR and Customer Service/Administration management for a small construction business undertaking shop-fits, extensions, renovations and loft-conversions. I have been providing Coactive Building with these services since its inception in 2019 to its winding down in 2023 after four profitable years in difficult trading conditions.Duties and Responsibilities:Accounting and finance: Raising invoices; ensuring payment terms of invoices and stage-payment invoicing of large works are timed to ensure healthy cash flow) and credit notes ✦ Credit control ✦ Bank reconciliation ✦ Managing cash flow to meet and pay all liabilities including: wages, subcontractor bills, accounts payable, expenses, VAT, payroll taxes and corporation tax ✦ Reporting: including modelling profitability and cash flow across the business to assist with financial planning ✦ Running P & L reports on larger/extended works ✦ Using P & L reports to value job progress on large works and bill accordingly ✦ Applying for and managing financial support during COVID lockdowns, including furlough, Coronavirus Support Grants and Bounceback LoansHuman resources: Onboarding new employees and subcontractor, gathering all relevant information to set them up on PAYE or CIS ✦ Gathering and filing employee information ✦ Updating contracts of employment ✦ Updating Health and Safety Policy ✦ Creating risk assessment documents for sitesCustomer service: Main point of contact for enquiries via telephone, email and website ✦ Booking site surveys and customer appointments ✦ Account management of regular customers ✦ Booking commencement of works ✦ Handling queries and complaints during works insofar as product knowledge permits ✦ Sending all relevant certificates and documentation after works are complete.

Bristol, United Kingdom

Bristol, United Kingdom

Integrated sales, administration and marketing support for an independent wood flooring e-commerce business.Administration: Raising invoices, purchase orders and credit notes • Data entry andhandling using accounting, customer relationship management and contentmanagement software • Determining best practice and operating procedures • Companydiary management • liaison with suppliers, logistics firms, fitters and customers •Arranging deliveries • Minuting meetings • Writing and filing business correspondenceSales and Purchasing: Target driven selling over the phone, via email and face-to-face •Quoting and budgeting • Maximizing net profit on sales • Procurement decisions andsupplier selection • customer service and aftercareMarketing and Analytics: Google Analytics, Google Adwords and the Google SearchConsole management • Creating e-mail, print and mail marketing campaigns • Socialmedia management • Blogging

Bristol, United Kingdom

As an e-commerce sales and marketing manager at a small, independent luxury flooring e-commerce business, this was an integrated administrative, sales, marketing, businessdevelopment and management role.Administration: Raising invoices, purchase orders and credit notes • Payment ofsupplier invoices • Payroll • Data handling using accounting, customer relationshipmanagement and content management software • Writing and filing businesscorrespondence • Company diary management • Liaison with Architects, InteriorDesigners, Suppliers, logistics firms and fitters • Minuting meetings • Writing and filingbusiness correspondenceSales and Purchasing: Target driven selling over the phone, via email and face-to-face •Quoting and budgeting • Maximizing net profit on sales • Procurement decisions andsupplier selection • Customer service and aftercare • Sales reporting and forecastingPersonnel Management: Determining best practice and operating procedures •Management of two salespeople • Writing and maintaining policies and proceduresmanual • Advertising vacancies and interviewing candidates • Training in productknowledge and sales techniques.Marketing: Writing content for both www.nakedflooring.co.uk andwww.tailoredflooring.co.uk • Creating e-mail, print and mail marketing campaigns •Social media management • BloggingBusiness Development: Expanded from B2C to B2C market, working with prestigiousarchitects, interior designers, property development firms and hospitality businesses,including Selfridges, Soho House, Joules, Cambridge University and the Hoxton Hotelchain. In 2015 revenue was up 48% on 2014. In 2016 revenue was up 31% on 2015. Asof the end of September 2017, averaged a 26% increase on monthly revenue on 2016.

Master Of Arts - Ma, History, Distinction

Bachelor Of Arts - Ba, History And Philosophy, First Class Honours. Peter Nidditch & George Richard Potter Prizes