Jon Robinson Email & Phone Number

San Diego County, California, United States

Working to create smart technology solutions for cities, counties and states to help transform the way law enforcement towing is performed.

Conduct on-site and remote product demonstrations of our enterprise public-safety software. Perform needs analysis to understand clients’ goals and configure our product to highlight how we can meet their needs. Technical sales support and industry knowledge resource for sales executives. Report gaps in functionality needs to Product Development. 2017, 2018, 2019 Flex Product Sales Engineer of the Year. Highest grossing contract amounts among peers in 2017, 2018, and 2019.

Greater Salt Lake City Area

Conduct on-site and remote product demonstrations of our enterprise public-safety software. Perform needs-analysis to understand clients’ goals and configure our product to highlight how we can meet their needs. Technical sales support and industry knowledge resource for sales executives. Report gaps in functionality needs to Product Development. 2017 Flex Product Sales Engineer of the Year. Highest grossing contract amounts among peers in 2017.

Greater Salt Lake City Area

Manage our top-tier clients directly and provide support as needed post-sale to speed up product adoption.Develop and implement best practices to ensure customer retention that included restructuring the Customer Success Department to provide a tailored customer service experience. Managed a team of Customer Success Managers that were responsible for $17 million in annual maintenance renewals. 99% customer retention rate.

Greater Salt Lake City Area

Responsible for understanding customer goals, identifying and defining successes and challenges, and facilitating resolution of issues. Manage concurrent small to medium software implementation projects to ensure full optimization of customer purchased technology with a specific focus on customer ROI.Directly responsible for $6 million in maintenance renewals annually. 99% customer retention rate.

Instructed Law Enforcement Officers and Staff on our enterprise software solution. Analyzed clients business processes to train their staff accordingly. Work with Project Management to coordinate and customize training plans.

Logan, Ut

Worked as a Patrol and Corrections Deputy during my 8 years at the Sheriff's Office. Was responsible for criminal patrol throughout Cache County. During this time I had the opportunity to work as a S.T.A.R. (Sheriff Town Area Representative) Deputy assigned to the Providence/Millville/Nibley area. Certified with the Utah POST as a Field Training Officer, Defensive Tactics Instructor, and a POST Academy Instructor. Trained new officers in Field Training Program and at Bridgerland Police Academy. Trained veteran officers during in-service training. Developed in-service curriculum for Defensive Tactics and Use of Force training.

Liberal Arts And Sciences, General Studies And Humanities

High School Diploma

Activities and Societies: Women and Men's Association President Lettered in Wrestling Lettered in Football