Jon Rowles Email & Phone Number

- Providing fast and efficient remote support for dental digital imaging software and hardware, covering the UK.- Working with leading dental manufacturers... Dentsply Sirona, Duerr Dental, Carestream, Acteon and Dexis.- Support provided for digital hardware... phosphor plate scanners, OPG's, CBCT's, digital sensors, intra-oral cameras, intra-oral scanners and milling units.- Support provided for digital software including...Sidexis XG, Sidexis 4, CEREC, InLab, SICAT, DBSWin, Vistasoft, DIS, CS Imaging, DFW, Sopro Imaging, AIS, Vixwin, Cliniview, DTX Studio, Invivo, OnDemand3D, Exocad, Medit.

- Remotely supporting dental digital imaging software & dental hardware throughout the UK- Managing remote support team by providing quality and efficient support for top dental suppliers (Henry Schein, Duerr Dental, Dentsply Sirona, Carestream)- Ensuring calls are completed and closed properly in a timely manner to minimise disruption for the customer- Created & continuously maintaining a shared knowledge base with Henry Schein engineers- Constant training to keep up to date with the latest digital imaging technology in the dental industry

• 1st and 2nd line IT helpdesk support• Managed Antivirus solutions (Microsoft Security Essentials)• Setup and configured ADSL routers (Wireless & Wired)• Planning, development & testing and deployment & training of mobile application to track details of field based employees• Reducing paperwork and administration by creating spreadsheets/documents and Investigating and testing software/mobile applications to increase productivity and efficiency• Setting up cloud storage and creating management system to include and organise policies & procedures• Sourcing and testing IT equipment required for purpose including PC builds• Organising and the maintaining of mobile contracts• Travel to the Kent area to provide training/support and continued maintenance of equipment

• 1st and 2nd ICT support on ITIL aligned helpdesk• Managed Antivirus solutions (McAfee, Sophos)• Setup and configured ADSL routers (Wireless & Wired)• Maintaining and programming PDA devices for use in a construction environment• Troubleshooting technical issues i.e. data transfer, PDA performance• Providing training to new users• Creating, amending, developing and testing new PDA processes• Testing new devices, updates and reporting• Communicating with third party hardware and software suppliers• Documenting PDA processes and procedures• Supporting Telecoms engineer with maintaining ShoreTel phone system• Supported Client Operating Systems Windows XP/7/8• Managed Microsoft Active Directory users password changes and group memberships