-Work with multiple departments within company-Maintain average quality audit score of 90% accuracy while assisting and leading other team members-Assist with urgent requests-Frequent problem solving and creative thinking-Process traveler extensions, reassignments and new placements-Lead by example, represent operations department in a professional manner-Backup Placement Manager and other team members when necessary-Utilize software such as MS 2.0 to upload and check-in traveler documents and on boarding paperwork-Communicate frequently and effectively with travelers in order to meet protocol and deadlines

- Collaborate with multiple departments and roles (recruiters, managers, client managers, quality team) - Ensure full traveler compliance while meeting Joint Commission standards and expectations.- Process extensions, reassignments and new placements.- Utilize software such as MS 2.0 to upload and check-in traveler documents- Communicate frequently and effectively with travelers in order to meet protocol and deadlines

- Supported Placement Specialist in filing documents and completing placements- Managed and pulled expiring list- Verified traveler employment and education- Constructed and sent hospital files to client managers

- Revised travel nurse resumes, transcribed experience and education to submittal packets- Obtained references via phone and email. Communicated effectively with medical professionals in regards to traveler’s skills and experience.- Collaborated with sales, quality and placement teams

• Handled inbound calls for GE Capital Retail Bank’s debt cancellation program• Initiated claims for customers experiencing financial difficulties• Addressed customer concerns in a polite, professional manner

• Updated and maintained online content for newspaper website, thevoyager.net• Published content using WordPress, InDesign, Adobe and Microsoft Office software• Integrated various forms of social media to website • Designed website with basic HTML knowledge

• Covered meetings and finance-related news stories at the University of West Florida• Wrote news articles pertaining to people and events at the university• Spoke to head university officials and student organizations for stories• Adhered to Associated Press style of writing