Jon Sutter Email & Phone Number

— Responsible for all aspects of vehicle repairs. Inspected damaged vehicles, wrote initial estimates, prepared final billings, and provided customer service. Proficient in the use of CCC, I am also familiar with Mitchell and ADP. Scheduled vehicles for repairs, ordered parts, and scheduled outside vendors. Negotiated repair techniques and price with insurance companies. Monitored repair process for accuracy and quality control. Implemented numerous process changes that significantly reduced defects and the number of days required to repair vehicles. Worked closely with insurance companies and negotiated several direct repair programs, enabling Woodinville Collision to become a preferred repair facility for Safeco, Unigard, and Hartford.

Coordinated the flow of information, parts, materials and work through shop. Supervised assigned personnel including selection, training, and performance evaluation. Communicate with customers, shop and insurance companies to help settle claims, and resolve problems. Coordinated with outside vendors to schedule services and ensure on time delivery. Responsible for the speed and quality of repairs.While at Lynnwood I increased production from $95,000 to $200,000 per month. This increase was accomplished be creating a value stream map and eliminating waste. I implemented 5S to clean up the shop and organize materials. Created standard work carts in paint shop to eliminate wasted time, materials, and establish a standard work process. Split the paint crew into a morning and night crew to increase usable booth time. Implemented a simple kanban system to solve material shortages, and reduce inventory.

1. Scheduled workflow through high mix Auto body repair shop, with full service auto glass and bed liner shops while managing and mentoring 14 employees. 2. Coordinated services with both internal and external vendors.3. Introduced Lean into shop by initiating 5’S to clean and organize shop.4. Developed a value stream map to identify waste, and implement changes. 5. Competent leader with extensive experience in prioritizing, delegating, and controlling work flow in high volume industry work environments.6. Responsible for building a visual control system to track and monitor WIP and standardized the repair process. Implemented procedures to monitor and eliminate wait times for paperwork and parts, reinforcing my expectations on turnaround times.7. Worked closely with technicians to standardize processes, reduce cycle time, and eliminate defects. 8. Performed final inspection before returning vehicle to customer.9. Responsible for the hiring and firing of repair staff.

1. Inspected damaged vehicles, wrote initial estimates, prepared final billings, and provided customer service. 2. Diligently negotiated repair techniques and price with insurance companies, oversaw the repair process for accuracy and quality control.3. Implemented numerous process changes that significantly reduced defects and the number of days required to repair vehicles.4. Monitored direct repair programs to aid in increased sales of approximately 15% ($15,000 per month); Top Producer in the region for 2002, averaging $105,000 in sales per month.5. Performed final inspection before returning vehicle to customer.

1. Communicated with customers to schedule appointments and explain the claims process.2. Inspected damaged vehicles and issued payment from written estimates, 3. Worked effectively with both the insured and claimants to get their vehicles repaired quickly and to industry standards. 3. Evaluated total losses for condition and determine value. 4. Initiated fraud investigations when prudent.

1. Trained student in the sport of SCUBA diving.2. Instructed on the care and maintenance of equipment.3. Responsible for student training.4. clean, inspected, and maintained equipment.

Estimator1. Inspected damaged vehicles and wrote estimates. 2. Ensured that customers had a good experience with Huddleson’s. 3. Negotiated repairs with insurance companies.4. Communicated with customer to schedule repairs, and update on progress.Production Manager1. Controlled work flow through the shop. 2. Assigned work based on the technician’s individual skills and workload, to reduce cycle time and increase quality. 3. Monitored repair process for accuracy and quality, correcting any issues as they arose.Parts Manager1. Responsible for building relations with vendors. 2. Negotiated part price discounts and delivery requirements. 3. Ordered parts and scheduled deliveries to coincide with repairs. Received and inspected orders for accuracy and damage. Returned damaged or wrong parts. 4. Initiated “5 S” in the parts room.Frame Rack Technician1. Analysis vehicle damage in 3 dimensions using both mechanical and laser measuring systems.2. Structurally realign vehicle to manufacturer specifications.3. Replace structural as required to manufacturer specifications.Body man1. Disassemble vehicle as needed for inspection and repair.2. Replace panels as required.3. Repair both metal and composite panels to industry specifications.Painter1. Responsible for surface preparation, mixing and application of automotive finishes.2. Inspected vehicle before and after for defects in workmanship, correcting any quality problems.Detailer1. Responsible for final cleaning of vehicle.2. Performed quality inspection for cosmetic defects and system functionality.3. Communicated with staff any defects.4. Cleaned and maintained shop.

Kaizen Certificate Seminar, Lean

Business Risk Management &Amp; Insurance