Jon Sutter Email & Phone Number

— Responsible for all aspects of vehicle repairs. Inspected damaged vehicles, wrote initial estimates, prepared final billings, and provided customer service. Proficient in the use of CCC, I am also familiar with Mitchell and ADP. Scheduled vehicles for repairs, ordered parts, and scheduled outside vendors. Negotiated repair techniques and price with.

Coordinated the flow of information, parts, materials and work through shop. Supervised assigned personnel including selection, training, and performance evaluation. Communicate with customers, shop and insurance companies to help settle claims, and resolve problems. Coordinated with outside vendors to schedule services and ensure on time delivery..

1. Scheduled workflow through high mix Auto body repair shop, with full service auto glass and bed liner shops while managing and mentoring 14 employees. 2. Coordinated services with both internal and external vendors.3. Introduced Lean into shop by initiating 5’S to clean and organize shop.4. Developed a value stream map to identify waste, and implement.

1. Inspected damaged vehicles, wrote initial estimates, prepared final billings, and provided customer service. 2. Diligently negotiated repair techniques and price with insurance companies, oversaw the repair process for accuracy and quality control.3. Implemented numerous process changes that significantly reduced defects and the number of days required.

1. Communicated with customers to schedule appointments and explain the claims process.2. Inspected damaged vehicles and issued payment from written estimates, 3. Worked effectively with both the insured and claimants to get their vehicles repaired quickly and to industry standards. 3. Evaluated total losses for condition and determine value. 4. Initiated.

1. Trained student in the sport of SCUBA diving.2. Instructed on the care and maintenance of equipment.3. Responsible for student training.4. clean, inspected, and maintained equipment.

Estimator1. Inspected damaged vehicles and wrote estimates. 2. Ensured that customers had a good experience with Huddleson’s. 3. Negotiated repairs with insurance companies.4. Communicated with customer to schedule repairs, and update on progress.Production Manager1. Controlled work flow through the shop. 2. Assigned work based on the technician’s.

Kaizen Certificate Seminar, Lean

Business Risk Management &Amp; Insurance