-Decommission old equipment and install new computers to help refresh systems-Handle Tier 1-2 tickets in the KACE ticketing system including hardware installs, troubleshooting, and refreshing equipment-Image new computers with the latest OS and required software for users

-Manage eBay processes including listings and order fulfillment-Communicate to customers regarding questions of listings and issues with orders.-Manage process documents to accurately describe processes and to follow standards-Ensures quality control of configuration items throughout all steps of the process-Communicates needs and issues to direct and indirect managers-Assists with process changes by providing input, testing changes, and troubleshooting issues-Fulfill client requests for local on-site IT equipment pickups-Handles IT tickets requiring Cradlepoint and RingCentral IP Phone deployments-Assists with client on-site projects

-Created configuration items in ServiceNow to be used throughout the whole ITAD process-Ensured client data was properly secured to be disposed -Managed asset locations both in ServiceNow and in our warehouse-Refurbished computers, smartphones, networking devices, and miscellaneous items using many methods including testing software such as PhoneCheck and custom-made scripts for Windows and Mac-Created eBay listings of recertified devices by editing templates, taking photos, and researching items to get descriptions and price ranges-Prepared orders to be shipped out by performing a final inspection and creating shipping labels through the FedEx Ship Manager software

-Imaging user laptops to match standards and requirements provided by client-Configure users with laptops and assist with the setup process including Office 365 and Duo Mobile

-Built and refurbished laptops for resale with proceeds going to charity which were made available by Solera Holdings. -Shadowed Systems Engineer managing storage system, Active Directory, and Virtual Machine management.