⦁ Implemented a thorough cleanup and organization process, improving efficiency, andestablishing a structured inventory setup at contract onset.⦁ Streamlined hand receipt management and introduced procedures for sub-hand receiptmovement, ensuring compliance with regulations.⦁ Managed the disposal process of assets through DRMO.⦁ Conducted a comprehensive cleanup of the existing Government tracking systemService Pro, significantly improving accuracy, and reducing discrepancies in reporting. ⦁ Implemented life cycle replacement procedures, minimizing downtime, and increasingoverall efficiency.⦁ Maintained 3161 paperwork for tracking in the CEFMS II Personnel Property System,ensuring accurate record keeping and regulatory compliance.⦁ Provided all necessary paperwork to the Property Book Officer and facilitated themovement of assets to appropriate sub-hand receipts.⦁ Fluent in German, allowing for effective communication with German-speakingcolleagues and clients.⦁ Handled the turn-in and issuing of barcoded/Hand Receipt equipment, maintaining updated Service Pro database and documentation for item transfers with the PBO and Hand Receipt Holders.

⦁ Diagnosed and resolved software issues in Windows 10 Operating Systems and othersoftware problems.⦁ Performed tasks in Active Directory, including creating user accounts and othernecessary objects.⦁ Tracked assigned tasks in Service Pro to ensure accuracy and completion of tickets. ⦁ Provided prompt and professional desk-side, telephone, and remote support tocustomers.⦁ Set up and relocated workstations, printers, and accessories as needed. ⦁ Responsible for the tech refresh of over 1500 cell phones and laptops. ⦁ Baselined and configured workstations, cell phones, and other standard officeequipment.⦁ Installed, troubleshot, and implemented new applications and programs.⦁ Managed imaging process of end-user machines, cell phones and other equipment.⦁ Provided support to the Network, Server, and Information Assurance teams, escalated requests, and incidents in accordance with SOPs.⦁ Performed scheduled and unscheduled maintenance of all assigned assets.

⦁ Trained unit C.S. L. (Computer Support Liaison) in all required aspects of their positionas assigned by the Commander.⦁ Troubleshot, configured, and installed applications and hardware. ⦁ Ensured system and network reliability, integrity, and security.⦁ Diagnosed and resolved software issues in Windows 7 and 10 Operating Systems.⦁ Performed basic tasks in Active Directory, including creating user accounts, computers,and other necessary objects.⦁ Tracked assigned tasks in Remedy to ensure accuracy and completion of tickets. ⦁ Defined and resolved hardware and software issues. ⦁ Set up and relocated workstations and accessories. ⦁ Configured workstations, printers, digital senders, and other standard office equipmentfor NIPR, SIPR, and CENTRIX enclaves.⦁ Assisted customers with desk-side and remote support.⦁ Utilized Active Directory extensively to move mailboxes, accounts, and computers. ⦁ Troubleshot and resolved network connectivity issues at the desktop level.⦁ Joined workstations, printers, VOIP, SVOIP, Digital Senders, and switches to local domains as required for classified and unclassified networks spanning over 3 enclaves.

⦁ Configured and baselined workstations, printers, digital senders, and other standardoffice equipment for NIPR, SIPR, and CENTRIX enclaves. ⦁ Assisted customers with desk-side and remote support. ⦁ Troubleshot, configured, and installed applications and hardware. ⦁ Ensured system and network reliability, integrity, and security.⦁ Diagnosed and resolved software issues in Windows 7 and 10 Operating Systems.⦁ Performed basic tasks in Active Directory, including creating user accounts, computers,and other necessary objects.⦁ Installed and configured software such as Hyper-V, VMWare, and SAP to customerspecifications.⦁ Tracked assigned tasks in Remedy to ensure accuracy and completion of tickets. ⦁ Provided prompt and professional support to customers. ⦁ Reported system access, usage activities and statistics.⦁ Provided remote desktop support for various organizations operating on multiplenetworks.⦁ Installed, troubleshot, and implemented new applications/programs. ⦁ Ran Cat5E/6 cables from wall jacks to systems.⦁ Performed destruction of hard drives and RAM using a high-powered magnetic degausse