Jon Warnock Email & Phone Number

Manchester Area, United Kingdom

Salford

Manchester

Services offered include:• Comprehensive review & development of resident involvement, scrutiny and co-regulation structures, processes and systems.• Strategic and structural reviews.• Establishment and mentoring of tenant scrutiny functions.• Development of linked strategies, policies and SMART service improvement plans.• Independent appraisal & cost benefit analysis of resident involvement, tenant led scrutiny and related services.• Mentoring & appraisal of staff and board members.• Independent Tenant Advice within options appraisals, stock transfers & mergers• Establishment of Tenant Panels and other involvement structures.• Individual and collective dispute resolution.plus• Interim management covering absence at any organisational level.Proven Benefits include:• Improvements in service quality and efficiency.• Significant cost savings & more effective targeting of resources.• Establishment of customer insight as a key business driver.• Fully integrated and complimentary GOVERNANCE, SCRUTINY & PERFORMANCE functions.• Increased awareness and fit with stakeholder expectations.• Enhanced collaboration & buy in from customers.• Compliance with regulatory requirements.• Greater levels of accountability & accessibility.Recent examples of my work include:Comprehensive review and development of resident involvement and tenant led scrutiny in numerous organisations including EMH Group, Salix Homes,Guinness Partnership, One Vision Housing and City West Housing Trust.Mentoring of scrutiny panels in EMH Group, Salix Homes, Guinness Partnership, City West Housing Trust and One Vision Housing.Moderating and undertaking comprehensive resident involvement appraisals for 50 housing providers and 20 contractors.Appraisal of boards and board members in a number of the social housing and voluntary sector organisations including Wigan & Leigh Hospice.Critical friend to the establishment of new governance structure in Helena Partnerships.